Ashley Furniture Informative - From an employee's view
FLORIDA -- Disgruntled Ashley Furniture Customers,
I am a mid-level employee at an Ashley Furniture Homestore in Florida. These are my comments based on my experience as an employee at my location only.
Ashley is a privately owned company out of Arcadia, WI. Most locations are independently owned. Each Ashley location pays the Corporate office for the merchandise it sells (Corporate is treated like a supplier of each individual store).
Policies are NOT uniform among the stores. For example, someone posted that they had to pay 50% down and 50% before delivery. That is absurd! My location requires tax and delivery as a down payment and only bills your finance company what was delivered at the time of delivery. You are not financing anything with Ashley but with a finance company. You pay the finance company NOT Ashley. Sometimes there are $1 down promotions. If you have three partial deliveries, you will have three separate billings to your finance account.
The furniture is manufactured in CHINA, Wisconsin, Missippi and maybe a few other places. NO ASSEMBLY is done at the factory. It is shipped to the store that ordered it and assembled in a warehouse by mainly foreign workers.
NOTHING is warehoused except for some chairs that are shipped two at a time from the factory and items that are brought back in for repair or scrap.
Prices are NOT uniform. You might pay $800 for a sofa in Orlando and the exact sofa is $700 in Tampa. Prices are set by the individual owner.
Ashley DOES NOT own the trucks used for delivery and the drivers are NOT Ashley employees. They are independent contractors.
Sometimes delivery is made within two weeks but rarely in one shipment and many times with problems. Many deliveries stretch into months or even a year. It is common for hutches to be delivered with no doors, mirrors cracked, beds with missing bolts, table top with no legs, etc.
You cannot require all pieces to be delivered in one delivery. If they have to warehouse your furniture until everything is received (which can take months) you will be charged a storage fee.
I enjoy reading the customer complaints from all over the country and sympathize with you as I hear these complaints every day.
To use an old quote: YOU GET WHAT YOU PAY FOR. Cheap prices usually mean cheap quality. I only buy from Ashley's because I am given a gift card as an employee incentive. I would never spend my own money for an item.