Autowise Rent A Car - Toronto Airport Complaint - $164 Turned Into $391
TORONTO AIRPORT -- I had the same experience. I went to this stupid car company because they were shown as the cheapest in CarRental.com but a $164 rental turned into a $391 nightmare when the transaction was complete.
When I went there for the first time, a lady treated me in a polite manner and helped me out. In the pretext of being nice to me she "UPGRADED" my car to NISSAN Versa. I didn't know I was walking into a trap. When I came back a week later, apparently she was fired. I see a charge of $264. I asked them about the charges. Initially, the guy had some problems "printing" the receipt.
When I insisted, he showed up at the office. He started to raise his voice when he started to explain the charges, trying to scare me. So I raised mine too and another customer walked in to rent a car and he tried to be nice. I saw this same problem when I went to rent the car with another customer. In the auto wise receipt it was $264 now he prints another one in a white sheet that says $391 with a different company name.
The charges listed where stupid like using A/C there is a $5 fee, which I never used by the way! I asked him to give a copy of the auto wise receipt, which he initially refused but agreed since the customer was watching.
He added another $110 claiming a mileage fee on top of the unlimited kilometers right in front of me. We had a pretty good debate and I told why I now know when Enterprise rent a car advised me to be wise if I am renting a car from Auto wise. Auto wise is a rip-off that will charge if you sneeze. I am an Indian and feel so bad that there are dishonest and rude people like him in this business. Please don't rent from them. It will save you a lot of headache and money! Beware of their two bill system and insist on having a copy of Auto wise if you are filing a claim against them in the consumer quote. Also have the original booking confirmation email as well.