E R Solutions, Inc. Complaint - Poor Customer Service
N/A, MICHIGAN -- I am not denying that I owe(d) a debt. I called this company because they sent a letter regarding a debt I did owe. However, when I spoke to the "representative" he was EXTREMELY rude and LOUD. I think if I would have been standing in front of him he would have shaken or slapped me. I was trying to make payment arrangements for the balance I owed and asked questions regarding the information that they wanted from me. That was when he thought he could treat me like dirt. He then passed me on to someone else, who in her own turn treated me the same way. I did finally hang up on her. They were telling me that I had funds available and exactly how much I did have available, but when I tried to tell them I did not have access to those funds they said I was choosing NOT to pay and that I would be turned over to the courts.
When I told the second person that I was treated rudely by the first one she said I should not make generalizations about people. When they consider everyone that owes a debt is not worth their time or consideration then they too are making generalizations. I did not CHOOSE to not pay my bill. They also could not tell me where I had the available funds they thought I had, but they did want ALL my personal information, which, whether I owe money to someone or not is absolutely none of their business. All I wanted to do was pay what I owe. I activated a credit card, that I neither want nor can afford just so I could pay them. However, when I called back they told me they did not accept that particular card. I talked to three different people at that company and during the conversation with each one I had to hold the phone away from my ear. Must be part of their training procedures.
My daughter was sitting next to me and heard them yelling. I have never been treated ruder or made to feel so worthless trying to do the right thing. I hope those people never find themselves in dire straits - or maybe I do. I honestly cannot get over how rudely I was treated. Guess they don't really care how they treat people as long a they get paid.