IHOP Complaint - #4431 - 134 W Woodlawn Rd - Come Hungry... Leave Disgusted
CHARLOTTE, NORTH CAROLINA -- My girlfriend and I went to the IHOP listed above less than an hour ago and the entire "experience" was less than stellar! It all began when we walked through the door. We were first greeted promptly and courteously. We were immediately taken to a table. The table we were taken to was dirty and had to be wiped down in front of us while we waited. This happened despite the fact that the restaurant was around half occupancy. We sat down in the booth and my seat was so beat up that all the springs were blown out and there was only one spot on the bench where it was tolerable at best. I could only imagine how it would be if someone had to sit beside me.
We were greeted by our server, Yolanda, who could barely formulate a complete sentence and of course didn’t make much sense. It broke down to, "Did anyone get your drink order?” We told her no and we proceeded to order two cups of coffee and a large orange juice. Since we were also ready to order we went ahead and my girlfriend asked for "The Big Breakfast" - eggs over-easy, sausage, hash browns, and of course pancakes.
I ordered the "Quick Egg Breakfast" eggs scrambled, bacon, has browns with American cheese, and wheat toast. After 10 minutes of watching her walk around aimlessly, we finally got our drinks. As we were preparing our coffee's we had to ask for something to stir it with since we did not have any silverware on our table. Once she got us the silverware and stirred the coffee, it tasted as if it was sitting for several hours. - Nothing finer than old coffee. After another 10-15 minutes we finally received our meals. She placed the wrong meals in front of us (don’t get me wrong I know it happens and is normally dismissable but considering everything else...not today jr.) and I had a plate of pancakes in front of me with no wheat toast. I informed her of her error and she took the pancakes and 10 minutes later returned with my toast.
My eggs were runny...I have been making scrambled eggs since I was 8 years old...very difficult to screw up, but they succeeded where I apparently failed - both types of eggs were also room temp. My bacon and her sausage...room temp. Our hash browns were cooked long enough to be cook. They were not browned and they were room temp. Her pancakes were room temp as well. My toast was well...the first to halves were fine and the next two halves weren’t toasted at all. I must say that the orange juice (advertised as being Tropicana) was the only satisfying part of an otherwise dismal meal.
IHOP needs to consider doing two things. First, change the slogan or get rid of it all together. Second, invest in ESP (espsystems.net). This system will greatly reduce the amount of dissatisfaction in service by keeping employees better informed about what’s going on with their guests as well as the status of the establishment. This also includes notifying servers that food is in the window to keep it from getting cold before getting to their tables. Maybe their new owners will make some much needed changes.
I also want you guys to know that we are not some snobby, expect everything to be perfect, and don’t know how restaurants work couple. I was in the restaurant industry for six years and my girlfriend is still in the industry and has been for more than twelve years. I know I will never be back, which is sad considering IHOP used to be a family tradition.