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Iromwood Communications Complaint - Gross incompetence

Review by pdm on 2007-11-10
MORRISON, COLORADO -- I signed up for DIRECTV and, based on info from friends and this web site, I specified I did not want Ironwood to do the installation. They noted my request but failed to tell me that was the only option. First appointment: nobody showed up or called. I called the installation center twice during the specified installation time period and they claimed they tried to contact the local office but couldn't get a response. I rescheduled for two days later and 2 hours into the 4 hour appointment period I get a call telling me they didn't have the right equipment to do the install but would be getting it in that night so I needed to reschedule and they would mark it as high priority. Two hours into the third appointment I get another call telling me again that they don't have the right equipment to do the install so I should reschedule a 4TH TIME! I told them to forget it. I'm canceling my subscription with DIRECTV because of their incompetence. I called DIRECTV and spoke to a supervisor and told her that either they provide another installer or I'm canceling. Since they apparently can't use anybody else, I canceled.

I can get DIRECTV through a different source that uses their own, local installers, which is what I'm going to do. Ironwood is pathetically incompetent and obviously doesn't know the meaning of customer service.
Comments:2 Replies - Latest reply on 2007-11-10
Posted by Anonymous on 2007-11-10:
Keep an eye on your bank statements just in case DirecTV charges you anyway. They've been known to do that.
Posted by Anonymous on 2007-11-10:
PassingBy is right, Direct TV are some pretty sleazy folks. Just check out all of the complaints on them on this site and all over the Internet. Canceling with Direct TV does not mean they will not raid your bank account.

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