Lowe's Complaint - Beware Subcontracting of Lowe's Window Installing
ASHEVILLE, NORTH CAROLINA -- Here is my story. I wanted some wood and some vinyl replacement windows in a 2x4 remodel of a home. The other item we wanted was a garden window. The subcontractor for Lowes came out and did all the measurements and then we ordered the windows and paid for them in full.
When they arrived and the subcont. could finally make it out(he serves 10 Lowe's stored in the area) it had been several months. He shows up with the windows and the garden window and says he doesn't know if he can install the garden window because he didn't bring a helper to hold it in the old window frame( not my problem). All the other work took the whole day.
The other problem was that the window was the wrong size than we ordered but, the sub' didn't have the original measurements...? So he said he would return the window and we could get a double hung replacement instead.
Now this is not what I ordered and not what Lowes said they could do. So if it could not be installed, then why sell me the product.
I get a call back from the sub and he said he can't install a garden window but can install a double hung replacement window. ( he would lose money on the installation because the charge to us is 70 dollars a window not a charge for an all day project).
Lowes calls and tells me that I refused the garden window and we can "come in and pick out our double hung window whenever we like".
I don't recall refusing it when the sub decided he could not install it. I believe he refused the work.
So i basically got a refund on the window and still have no garden window. This was my last purchase at Lowes ever!
If you do purchase windows here get a contract that says everything the subcontractor will do and for how much they will do it for.
Boycott the largest home improvement scam store in the U.S.!