Friedman's Jewelers Complaint - No refund yet on their billing error. Bad service
TYLER, TEXAS -- My husband and I purchased a ring last December at our local Friedman's store. First, the sales lady made a mistake in totaling the order, and it was more expensive than previously mentioned, but we realize that people make mistakes so we went ahead and purchased the ring. We wanted to pay the ring off early so we put it on our Bank of America autopay account to pay weekly. We were several weeks ahead when we got a late bill from Friedman's. When I called customer service, the rude collections (yes, we were placed in collections) lady said it was 15 days past due. I laughed! First of all, it wasn't late. And even if it was, I was being sent to collections for a 15 day delinquency?! That's crazy. The lady said it was not a joking matter, and very serious, and when was I going to pay for it?
I decided to call back after I did some research on my account. I was correct. The payment was NOT late, and was paid in advance. It was their error. I decided to go ahead and pay the balance so they wouldn't call me again, and then I called the collection's agency back to inform them of my payment. When I called back, the next collections person I got refused to speak to me because my husband was the one who was billed. My husband called them, and had a 3 way call with them and Bank of America and settled the whole thing. It was their error!Meanwhile, we had actually OVERPAID them by almost $200.
When asked when we could expect our refund, the representative said it would take up to 5 weeks. But if they even think you are 15 days overdue they sick collections on you. That was about a month ago and we have not seen our refund yet. Their local store closed (no surprise!). I would never buy from that company again, and would not recommend anyone else to either.