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Exxon Complaint - Excessive Charge At Exxon! - Excessive Charge At Exxon
Complaint
MORGATOWN, WEST VIRGINIA -- I pumped gas at an Exxon in Morgantown, WV on 11/09/07 for $42. I got home and received a call that I needed to verify purchases made on my MasterCard debit account. In reviewing my account, I found an extra $76 taken from my account by this Exxon station, leaving me with only $16 on my account. It is now 11/11/07 and I still do not have this excessive charge re-applied to my account.
The reason for this is most likely due to the high prices of gas and drive-offs at the pump.
There was no notice of this additional, temporary credit charge being made on my account at the pump.
I've effectively paid $118 for $42 in gas from Exxon.
Holding my money for days before returning it to me, re-crediting my account. In the mean time, I am left with $16 on my account while I wait for this to be refunded.
I have one handicapped child, one handicapped infant and my handicapped wife at home. I needed to get prescriptions for myself today and cannot go and pick them up due to the lack of funds on my account through no fault of my. Except for bad judgment of purchasing gas from Exxon.
They got their money for the fuel paid instantly, where the hell is my deposit money or whatever they want to call it.
How can a billion-dollar industry company devise a protection method for themselves at the total cost of the consumer like this? How can they possibly justify this?
I WILL NEVER VISIT AN EXXON FILLING STATION EVER AGAIN AND URGE YOU TO DO THE SAME!
The reason for this is most likely due to the high prices of gas and drive-offs at the pump.
There was no notice of this additional, temporary credit charge being made on my account at the pump.
I've effectively paid $118 for $42 in gas from Exxon.
Holding my money for days before returning it to me, re-crediting my account. In the mean time, I am left with $16 on my account while I wait for this to be refunded.
I have one handicapped child, one handicapped infant and my handicapped wife at home. I needed to get prescriptions for myself today and cannot go and pick them up due to the lack of funds on my account through no fault of my. Except for bad judgment of purchasing gas from Exxon.
They got their money for the fuel paid instantly, where the hell is my deposit money or whatever they want to call it.
How can a billion-dollar industry company devise a protection method for themselves at the total cost of the consumer like this? How can they possibly justify this?
I WILL NEVER VISIT AN EXXON FILLING STATION EVER AGAIN AND URGE YOU TO DO THE SAME!
Comments:
Posted by Skye on 2007-11-11:
Your bank or credit card company should credit your account. Contact the dispute the department, they will then mail you some forms to fill out, and they will in turn go after Exxon.
Posted by Lidman on 2007-11-11:
Liam-WV, I feel your pain, “How can a billion-dollar industry company devise a protection method for themselves at the total cost of the consumer like this?"
They do it in a few ways, one it was probably the gas station you went to who came up with this crap. Exxon doesn't care about America or Americans, just money. The stock market is driving the price of oil as high as they can to make maximum profit for there shear holders who only care about profit. The American people are driving just as much as they always do and buy the big vehicles to drive. The CC companies don’t care as long as they get there’s and will play it out as long as they can. Lastly our own government is getting more tax dollars then the oil companies are, so they don't care.
I am afraid you are a victim of fraud and the best thing you can do right now is what Skye said, it’s very good advice. Sorry for your experience I do not buy anything from Exxon myself. All best to you and your family.
They do it in a few ways, one it was probably the gas station you went to who came up with this crap. Exxon doesn't care about America or Americans, just money. The stock market is driving the price of oil as high as they can to make maximum profit for there shear holders who only care about profit. The American people are driving just as much as they always do and buy the big vehicles to drive. The CC companies don’t care as long as they get there’s and will play it out as long as they can. Lastly our own government is getting more tax dollars then the oil companies are, so they don't care.
I am afraid you are a victim of fraud and the best thing you can do right now is what Skye said, it’s very good advice. Sorry for your experience I do not buy anything from Exxon myself. All best to you and your family.
Posted by steve101 on 2007-11-11:
All stations do this because of rampant fraud. The only way to prevent this is to pay cash.
Posted by Robf on 2007-11-12:
I am assuming you used a check card. Most gas stations will apply a "hold" in excess of what you actually pump. The hold stays in place until the actual purchase is submitted to your bank for payment. Then the hold should be removed and the funds in excess of the actually purchase cost returned to your available balance.
In my area, it used to be $50. The increase in gas prices it has been raised to $75. Most pumps will have a discliamer somewhere on it to warn you.
I am guessing it was $76 due to a $1 ping to verify the account and then the $75 hold for the purchase.
Resturants, hotel, and car rental companies do the same.
As suggested, use cash.
In my area, it used to be $50. The increase in gas prices it has been raised to $75. Most pumps will have a discliamer somewhere on it to warn you.
I am guessing it was $76 due to a $1 ping to verify the account and then the $75 hold for the purchase.
Resturants, hotel, and car rental companies do the same.
As suggested, use cash.
Posted by Liam-WV on 2007-11-12:
Thanks everyone, I appreciate your comments and info. This is completely new to me, with the advance charges of higher than a dollar to check the amounts are available.
The problem in this situation for me is that the card used is debit, not credit. Using only what is available at the time.
Today is a holiday (11/12/07 Veteran's Day), so my account has still not been refunded.
Regardless of who has the funds or why they aren't refunded to my account as of yet, I seriously believe some type of notice should have been given prior to my purchase.
To JayD: Unfortunately, my family has everything to do with this charge. We are currently very poor and severely depend on every dollar we have. Taking $76 out of your last $92, leaving you with only $16, can seriously hurt you. Can I leave you with only $16 for days unnecessarily? Especially with no advance notice. I live very rural and getting back from the doctor visit had used half the fuel. Having only $16 left, would you be able to go and get prescriptions and necessities on that? I do appreciate the comments, but it might be hard for you to understand unless you are in that position.
- My complaint still stands as Exxon should have posted notice of this charge prior to my gasoline purchase.
The problem in this situation for me is that the card used is debit, not credit. Using only what is available at the time.
Today is a holiday (11/12/07 Veteran's Day), so my account has still not been refunded.
Regardless of who has the funds or why they aren't refunded to my account as of yet, I seriously believe some type of notice should have been given prior to my purchase.
To JayD: Unfortunately, my family has everything to do with this charge. We are currently very poor and severely depend on every dollar we have. Taking $76 out of your last $92, leaving you with only $16, can seriously hurt you. Can I leave you with only $16 for days unnecessarily? Especially with no advance notice. I live very rural and getting back from the doctor visit had used half the fuel. Having only $16 left, would you be able to go and get prescriptions and necessities on that? I do appreciate the comments, but it might be hard for you to understand unless you are in that position.
- My complaint still stands as Exxon should have posted notice of this charge prior to my gasoline purchase.
Posted by jktshff1 on 2007-11-12:
Have you tried punching the credit button when you do the transaction? I've never had the problem and use debit cards. I always use it as "credit".
Posted by Liam-WV on 2007-11-12:
I wonder if that would make a difference in punching credit rather than debit. Will have to try that. Thanks!
I mistakenly thought today was Veteran's Day, kids have off from school today, oops. Either way, I'm still not refunded the amount yet.
I wonder what kind of an impact this "security function" will have on consumers?
I mistakenly thought today was Veteran's Day, kids have off from school today, oops. Either way, I'm still not refunded the amount yet.
I wonder what kind of an impact this "security function" will have on consumers?
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