Priceline.com Complaint - Airline tickets
On 11/10/07 I attempted to purchase an airline ticket for my daughter who is in college in Jackson, Ms. I live in Detroit. I keyed in that she was leaving from Jackson on Nov and coming to Detroit and leaving Detroit on Nov 25 going back to Jackson. I got the bid for #300. provided that she lands in Toledo which is 1hr away. When I pulled the itinerary Priceline had scheduled the trip backwards as if she was leaving Toledo on Nov. 15 and going to Jackson and leaving Jackson on Nov 25. I immediately called customer service who would not accept any responsibility for their error. They also stated that they would cancel the flight for a $137 fee but they would take the original $359 from my account and not refund it to me minus the cancellation fee until 7-10 days. The college that she goes to closes Nov16 for holiday break. I have no more money which I explained to them.
I was told that I would be issued my money back if I schedule a trip from Toledo to Jackson and back by Nov15. Meanwhile my child is stuck in Ms. with no place to go and no family there because Priceline took my money I have no other resources being a single parent.
They don't care! I hope that they are pleased with what they have done. With all of the kids coming up missing I'm afraid that Priceline may have caused my child her life. She is only 18 years old this is her first time away from home. She is a student with a specific learning disability that was accepted at a college that was willing to work with her. Thanks Priceline and your owners. You don't know what damage you cause to people or their families by your wicked acts. Priceline sucks.
There used to be a time that you paid a penalty for stealing other peoples money. But this company is able to keep doing this to consumers and get away with it. Please don't use them for anything! Go to another site or pay full price for airfare.........
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