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Alamo Informative - Car rental insurence - say 'No' is not enough - Car rental / Insurance
Car rental / Insurance
ORLANDO, FLORIDA -- Customers be careful when you rent a car from Alamo!
If you think you got the best rate for your car rental. Be careful to read line-by-line and sign the pager, don't expect them to tell you what you are signing for. You could pay insurance coverage more than your car rental. That's what happened to me. I rented a car with $85.90 weekly rate from Alamo in Orlando International Airport. When I picked up car at the airport, the customer rep. asked me if I want to buy the car insurance and I told him I have my car insurance coverage, then he gave the paper to sign and he still highlighted the insurance item for me to sign. Guess what, he charged me 114.95 for insurance. When I found out, it was too late. and I called customer service, the customer rep. Cynthia and her manager Nancy both insist that it is your responsibility to read before you sigh the paper. That is telling customers you say no is not enough, you will be charged if you do not read line-by-line.
Come on, if he knows I do not want insurance why he ask me to sigh there? It is very clearly he knows what he is doing to sell me the insurance.
If you think you got the best rate for your car rental. Be careful to read line-by-line and sign the pager, don't expect them to tell you what you are signing for. You could pay insurance coverage more than your car rental. That's what happened to me. I rented a car with $85.90 weekly rate from Alamo in Orlando International Airport. When I picked up car at the airport, the customer rep. asked me if I want to buy the car insurance and I told him I have my car insurance coverage, then he gave the paper to sign and he still highlighted the insurance item for me to sign. Guess what, he charged me 114.95 for insurance. When I found out, it was too late. and I called customer service, the customer rep. Cynthia and her manager Nancy both insist that it is your responsibility to read before you sigh the paper. That is telling customers you say no is not enough, you will be charged if you do not read line-by-line.
Come on, if he knows I do not want insurance why he ask me to sigh there? It is very clearly he knows what he is doing to sell me the insurance.
Comments:
Posted by killerklown on 2007-11-11:
So, you admit that you didn't read what you were signing before signing it? I judge you incompetent. Case dismissed.
Posted by land on 2007-11-12:
Thanks for the information, it appears that instead of what you thought was a Wavier, you signed to accept. This is something to watch out for.
Posted by Lidman on 2007-11-12:
John0305, I know it is a hard lesson to learn but you are right they will lie to you in a heartbeat. It seems they make a lot of money selling you insurance coverage and the sales person gets commission. I have had them try and trick me into signing it before too and they also try every other trick they can.
Good review and thanks for the information.
Good review and thanks for the information.
Posted by Ponie on 2007-11-12:
As others have responded--read what you're signing. When I'm handed a 'contract' for signature in the X'd spots, if it's something I don't want, I draw a line through the signature blank. I do the same in the 'tip' line when I charge a meal but give the server a cash tip.
Posted by haydenolivia on 2008-03-04:
The EXACT thing happened to me at the Orlando Airport Alamo. We specifically stated we did not want the insurance. When he handed me the document to initial, I acted in good faith thinking he highlighted only the areas we talked about. Shame on me for not reading the entire document before signing. Sounds almost like a deceptive business practice. Alamo Customer Service wouldn't consider fixing this as I had signed it (the way they wanted it, I guess.) Interestingly, when the agent gave me the paperwork, everything was conveniently folded and placed inside a handy little envelope. This was my first time renting a car. If I ever need to do this again, I will NEVER consider Alamo. Buyer beware!
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