Alamo Informative - Car rental insurance - say 'No' is not enough
ORLANDO, FLORIDA -- Customers be careful when you rent a car from Alamo!
If you think you got the best rate for your car rental. Be careful to read line-by-line and sign the pager, don't expect them to tell you what you are signing for. You could pay insurance coverage more than your car rental. That's what happened to me. I rented a car with $85.90 weekly rate from Alamo in Orlando International Airport. When I picked up car at the airport, the customer rep. asked me if I want to buy the car insurance and I told him I have my car insurance coverage, then he gave the paper to sign and he still highlighted the insurance item for me to sign. Guess what, he charged me 114.95 for insurance. When I found out, it was too late. and I called customer service, the customer rep. Cynthia and her manager Nancy both insist that it is your responsibility to read before you sigh the paper. That is telling customers you say no is not enough, you will be charged if you do not read line-by-line.
Come on, if he knows I do not want insurance why he ask me to sigh there? It is very clearly he knows what he is doing to sell me the insurance.