Grossinger City Toyota Complaint - Deception is an Artform at Grossinger
CHICAGO, ILLINOIS -- I found a vehicle that I liked (Range Rover) and called and spoke to their "internet manager" Michael. We had worked out a deal for the vehicle and he assured me it would be ready for next day delivery. I advised him that I was coming via train Buffalo NY and would need to pickup the vehicle the day I arrived. He assured me again that the vehicle was on the lot and ready to go. I told him that I should be in Chicago no later than 10:00.
Well, 9:30AM the next day as I am on the train, I get a voicemail from Mike that the vehicle was in service at Howard Orloff Land Rover because of a heater sensor. I called him back and he would not answer my call. I spoke to a manager there and I was told that the vehicle has been at Howard Orloff for the past few days and they were waiting for a part. I asked if it should be ready today, I was told 'maybe'.
Well I get into Chicago and take a cab to Grossinger, and when I get there I asked to speak to Mike. I am told he is with a customer and that I am next to see him. I am offered by another salesperson to see another vehicle as I was waiting. I looked at the vehicle and told him that I wasn't interested, he told me that its ok, points to a couple in the showroom and tells me that they are buying that vehicle...OK I was just used to get someone to sign on the dotted line.
Well, after an hour of waiting I asked a salesperson how much longer until I can speak to Mike. I am told he has 6 people ahead of me! What! I came here from Buffalo and this guy is blowing me off. When I saw Mike, he picked up his cell phone and pretended he was talking on it as he walked by me without even acknowledging me.
At that point I was pointed in the direction of a manager by the name of Mike Spence. He told me that Mike was being immature and not wanting to speak to me because of the situation. He told me that the car would be back Monday or Tuesday and said he empathized with me for coming out 500 miles to buy this car but he could do nothing. He told me I could go look at the vehicle at Howard Oroloff but their service department was closed at 2PM. He said he knew this because he used to work there.
After three hours of being there I decided to go and see this car and decide whether I was going to fork over $800 and three days for an extended stay in Chicago. Well, after another cab ride (I was told by Mike that Grossinger doesn't do courtesy transport) I was shocked to see that Howard Orloff Land Rover's Service Department was still open at 4:30pm! I was told by their service writer that they're always open until 6:30. He then tried to find this vehicle for me and told me after a lot of searching that Grossinger Toyota had the vehicle picked up the prior Thursday. I was livid, not only was I lied and deceived to by their "internet manager" Micheal, but also by their sales manager. I called Grossinger immediately and was hung up on several times before speaking to a manager at Grossinger's Autoplex. I was told that he would "speak" to these guys and give me a call back Monday morning. Never heard a thing.
I ended up leaving Chicago the next day, out almost $600 when all was done and said for. I would not have been surprised at something like this if it were not coming from a new Toyota store.