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Manhattan Smile Complaint - The worst dental exam EVER!

Review by jep2114 on 2007-11-12
NEW YORK, NEW YORK -- I made an appointment with Manhattan Smile after receiving two veneers from him 2/3 years ago. I really was pleased with the results of the two veneers so I figured I would go back for a regular dental appointment for a teeth cleaning exam.

I emailed them and explained I would be paying out of my pocket, as I work 3 pt jobs and go to Grad school. They said I would need an X-ray but I declined due to the fees. They replied they would include the X-ray for free as a "professional courtesy" so I agreed and showed up for my dental exam appointment on Oct 23rd, 2007. Imagine to my surprise when the x-rays and the teeth cleaning all combined was approx 15 minutes max. I was shocked, and there was still stains on my teeth. Dr. Huang hurried through the exam, as if he had better things to do. I felt very cheated. I paid $200 for service that i didn't receive. I contacted their office to request for a refund as I made another appointment with a different dentist. They wanted me to come back in for a 2nd cleaning. I declined as I have lost faith in this office. Now I am told they will not refund my money as its not their policy. I explained it was not my policy to be robbed of my hard earned money.

WHATEVER you do, DON'T expect a thorough cleaning if you go to this office. They may be located in the heart of Manhattan but they're no different than any other crooks.
Comments:5 Replies - Latest reply on 2007-11-13
Posted by killerklown on 2007-11-12:
Show us, on the doll, where he touched you.
Posted by Skye on 2007-11-12:
You should of shopped around. Dental cleanings without x-rays average between $85.00 to $120.00 dollars. And a cleaning that took only 15 minutes is ridiculous. I just had my regular cleaning in beginning of August, and with x-rays, it took over an hour.

As for them giving you a refund, they did perform the cleaning, even if it was a fast one. Sounds like they pulled a fast one on you. Contact your New York state Dental board, and file a complaint.

Can you ask around, maybe co-workers or some friends or co-workers, for a dentist?

Also, you do know that veneers need to be replaced every 10 years.
Posted by Skye on 2007-11-12:
Down Killer :O
Posted by jktshff1 on 2007-11-12:
Skye...nah let him keep going, I'm curious now!
Posted by Anonymous on 2007-11-13:
Cleaning and whitening are different. There can still be some deep stains after cleaning. If you wanted your teeth white, you should have gone for the whitening package.

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