Transouth Informative - Transouth Lien Release
NORTH CAROLINA -- When I tried to get a lien release form from Transouth I got a run around but mine came from my state DMV. My Transouth office had closed down so I did what DMV said to do, I sent a letter to the address I was given. I waited 2 months like they told me but no lien release. Next I sent a registered letter, it was forwarded to a new location. I waited 2 more months, no lien release. Dmv - send another registered letter. I decided to investigate. I found a phone listing for Transouth in another county, I called. Citifinancial answered. They had bought out Transouth? I don't know but they did give me a customer service number. I kept calling and trying the different auto options until I spoke to someone, got another number and so on until I spoke to someone who took my info and promised my lien release would be here in 3 weeks. It was here in 5 days.
Dmv said they would not change the addresses that they had or even attach a note so customer would know to contact citifinancial. I hope this helps someone.