Sprint PCS Complaint - Total Rip Off - Cell Phone Family Plan
OKLAHOMA CITY, OKLAHOMA -- I have been a Sprint Customer for over 10years and decided to add 2 additional lines for a family plan of 89.99 + 9.99. When I received the new phones you had to dial a 1+# to get the person(other words long distance for anyone calling these two numbers). I was on the phone for 2 hours talking to lady in the Philippines who could not speak English well enough to understand the English Language. She couldn't even find the county that I lived in on the map.
Finally I thought everything was taken care of until I call the new telephone number for one line and strange people would answer the phone. Come to find out that the phone line was already assigned to a Hospice business. Again I call Sprint and explained the situation, thought that was it, finally I can relax and we could enjoy the free sprint to sprint. That did not last long because I received my first bill November 5 in the mail and almost fell in the floor. I saw a $334 "disconnect imminent". What the heck! So back on the phone and was transferred from one office to another on hold over 30 minutes just to hear the guy on the other end say, "We could put you on a payment plan. I told him that I did not ask for a payment plan, I need an explaination to the charges on my bill. $60 for the two phones which were free.
Prorate charges for partial month from Oct. 1st to Oct 31 for $77.00. Monthly charge in advance for $89.99. Activation fees of $52.00 for both phones. $39.99 for my old phone and it seems to go on and on and on. I forgot ot mention the tax.
I told the man that I did not have any intentions on paying for such outrages charges for trying to get a simple family plan for 89.99 a month. I am totally done with Sprint and their incompetent customer service reps. Too many hidden cost and lack of communication.