General Motors Compliment - Repair Program - Instrument Cluster Repair
MADISONVILLE, KENTUCKY -- About a month ago the speedometer in my husbands 2004 Silverado started malfunctioning.
He would be driving and it would either not work or stay stuck at 110 mph.
We took it in about 3 weeks ago and got a diagnostic done on it and the total estimate for parts and labor was 575.00.
We did some research on the internet and found numerous complaints (about 500 in total) having the same exact problems.
We found out through this research that GM is issuing a special repair program for people who are having problems with their instrument cluster.
This afternoon I called up their support number 866-790-5700 and spoke to a woman named Joan. She was a true delight to talk to. She asked for the VIN of the truck and put me on hold and came back to tell me that our truck does in fact fall under the special repair program and that all the work will be done at no cost to us.
She then did a three way call with the closest dealership to us to schedule an appointment for the repairs to be done.
This was completely unexpected. We were fully expecting and prepared to pay for the work to be done. We actually had an appointment for next week to get the repairs done because the part was on back order.
The courtesy and professionalism I received from Joan at the customer support line and Mr. Dodson from the dealership was amazing.