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General Motors Compliment - Repair Program - Instrument Cluster Repair
Instrument Cluster Repair - Compliment
MADISONVILLE, KENTUCKY -- About a month ago the speedometer in my husbands 2004 Silverado started malfunctioning.
He would be driving and it would either not work or stay stuck at 110 mph.
We took it in about 3 weeks ago and got a diagnostic done on it and the total estimate for parts and labor was 575.00.
We did some research on the internet and found numerous complaints (about 500 in total) having the same exact problems.
We found out through this research that GM is issuing a special repair program for people who are having problems with their instrument cluster.
This afternoon I called up their support number 866-790-5700 and spoke to a woman named Joan. She was a true delight to talk to. She asked for the VIN of the truck and put me on hold and came back to tell me that our truck does in fact fall under the special repair program and that all the work will be done at no cost to us.
She then did a three way call with the closest dealership to us to schedule an appointment for the repairs to be done.
This was completely unexpected. We were fully expecting and prepared to pay for the work to be done. We actually had an appointment for next week to get the repairs done because the part was on back order.
The courtesy and professionalism I received from Joan at the customer support line and Mr. Dodson from the dealership was amazing.
He would be driving and it would either not work or stay stuck at 110 mph.
We took it in about 3 weeks ago and got a diagnostic done on it and the total estimate for parts and labor was 575.00.
We did some research on the internet and found numerous complaints (about 500 in total) having the same exact problems.
We found out through this research that GM is issuing a special repair program for people who are having problems with their instrument cluster.
This afternoon I called up their support number 866-790-5700 and spoke to a woman named Joan. She was a true delight to talk to. She asked for the VIN of the truck and put me on hold and came back to tell me that our truck does in fact fall under the special repair program and that all the work will be done at no cost to us.
She then did a three way call with the closest dealership to us to schedule an appointment for the repairs to be done.
This was completely unexpected. We were fully expecting and prepared to pay for the work to be done. We actually had an appointment for next week to get the repairs done because the part was on back order.
The courtesy and professionalism I received from Joan at the customer support line and Mr. Dodson from the dealership was amazing.
Comments:
Posted by furnitureman on 2007-11-13:
Glad to hear your good experience. It good to know customer service does exsist
Posted by Anonymous on 2007-11-13:
Good things happen when you buy American! Great post and info, thanks.
Posted by Anonymous on 2007-11-13:
Excellent info! I can just imagine how many people wouldn't bother to take the time to do the research, or, call, to get this resolved.
Posted by Anonymous on 2007-11-13:
i was looking at the Silverado,but Im still not convinced.Ive only owned Toyota's,and Honda's and they have been excellent.
It is cool that they are going to take care of this.
It is cool that they are going to take care of this.
Posted by Anonymous on 2007-11-13:
Principissa, Great post and great information, thanks!
Posted by jktshff1 on 2007-11-13:
Great Post!!(VH)
btw: tell your hubby to quit going 110mph and it won't stick there! LOL!!
btw: tell your hubby to quit going 110mph and it won't stick there! LOL!!
Posted by Principissa on 2007-11-13:
LOL jk!
Posted by Principissa on 2007-11-13:
I bought my Cavalier in 2001 used with 10k miles on it. It's driven up and down the east coast from NJ to VA and back 12 times and from VA to KY and KY to NJ 4 times. And she still runs like she did when I bought her.
Posted by miketech on 2007-11-13:
Chevy makes a great truck. I think a GM truck can pretty much hang in there with an import on lastability.
Posted by Aerocave on 2007-11-14:
Ah yes...finally some well-deserved positive feedback on GM. Thanks Pricipissa!
Posted by MRM on 2007-11-14:
Good review and great experience indeed.
Posted by james1 on 2007-12-26:
I would like to report I was not as lucky. I had bought 8 new gm cars and trucks stating in 2003. I have a 2003 tahoe and a 2003 trailblazer with speedometer broken. I called to be told we had to many miles. both speedometers have been broken for over 2 yrs. The trailblazer is driven to college by my daughter. I will tell you the public I have bought my last GM car or truck. I find no reason for these type defaults, speedometers should last forever...
Posted by mad at you on 2007-12-26:
They will not repair mine (03silverado)same speedometor problem.Chevy does make a good product just need to stand behind them.Hey GM it is a recall please fix it.
Dealerships are a bunch of carnies.
Dealerships are a bunch of carnies.
Posted by no toys in kids meal on 2007-12-26:
110 miles per hour???? Why would any one need to drive so fast in the first place? How did you know it stuck at 11o mph unless you commonly drive at speeds that endanger you and every one else around you? I hope I am never on the same roads with my son in the car while you are barrelling down the road with no concern for any one but yourself. Slow down.
Posted by judyneric on 2007-12-30:
Did you get the initial $575 estimate from a Chevy or GM dealer? If you did, I wouldn't be too quick to give props to GM here, for a couple of reasons: instead of giving you an estimate, the dealer should have known about the no-cost repairs and told you immediately the problem would be fixed free of charge. If the dealer did not know, it is because GM didn't tell them, or GM didn't do a good enough job of explaining what the special repair program was for. If the dealer DID know and still gave you an estimate, it is because GM has some shady dealers, or GM directed the dealers not to inform customers about the program unless they asked, or some other thing that I just forgot. All that being said, if it was an independent garage that gave you the estimate, then good for GM for not fighting you on this, and making the repair at no cost to you. But if it was a GM or Chevy dealership who was going to charge you initially, this is just another example of why American vehicle manufacturers and their dealerships just don't get it.
Posted by vindiesel on 2008-03-04:
same problem malfunctiong gauges in a 2004 GMC dudra max diesel, oil pressure and alternator gauges going to full...Went to local dealer(coachella valley)GMC
they said was covered but i explained it has 77k miles that was ok, dropping vehicle off another story, it was now not covered, service manger stated i needed to call GM, i did, they contacted dealer whom said i missed my appointment.i callled dealer back, spoke to service manager now i must pay $90 to get gauges tested. this could have been told to me when i arrived at dealer...GM states thehave a program for people like myself that are just out of the 7yr or 70k miles this is not even the normal allowed 12or 15k allowed by dealers for trade in ...THE WORST SERVICE EVER. The service manager has no knowledge of extra special care for us out of the 7/70 allotment..GM needs to get all service managers informed...GM is realy difficult to deal with...you must buy the vehicle from them to get service. how silly as lots of us travel RV ing. found a wesite to repair for $169.for this problem and without the hassle
they said was covered but i explained it has 77k miles that was ok, dropping vehicle off another story, it was now not covered, service manger stated i needed to call GM, i did, they contacted dealer whom said i missed my appointment.i callled dealer back, spoke to service manager now i must pay $90 to get gauges tested. this could have been told to me when i arrived at dealer...GM states thehave a program for people like myself that are just out of the 7yr or 70k miles this is not even the normal allowed 12or 15k allowed by dealers for trade in ...THE WORST SERVICE EVER. The service manager has no knowledge of extra special care for us out of the 7/70 allotment..GM needs to get all service managers informed...GM is realy difficult to deal with...you must buy the vehicle from them to get service. how silly as lots of us travel RV ing. found a wesite to repair for $169.for this problem and without the hassle
Posted by Fred Allen Burge on 2010-08-13:
I had the same issue with my 2003 Silverado Z71, then the speedometer, tachometer and water temp gauge all completely died.
I now repair these instrument clusters with these problems for people, I'm not the cheapest but I've got the best warranty on my work, my site is www.DrSpeedometer.com
I now repair these instrument clusters with these problems for people, I'm not the cheapest but I've got the best warranty on my work, my site is www.DrSpeedometer.com
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