Courtesy Chevrolet - West Colonial Dr. Orlando, FL Complaint - Dishonest Service Department - Courtesy Chevrolet, W Colonial Dr Orlando, FL
ORLANDO, FLORIDA -- I want to bring something to your attention related to two recent service visits I experienced at Courtesy Chevrolet on West Colonial Drive in Orlando, Florida. The first time I took my 2005 Silverado Z71 in, I asked that they look at the automatic transmission because it would occasionally "clank" when down shifting going up hill. I also asked that they look at the four wheel drive because it had a slight roar while in four wheel drive. And lastly, there was a rattle sound in the front end while going at low speed. The dealership replaced a steering component for the front end rattle. They said they "serviced" the transmission and four wheel drive differential - both the transmission and the 4X4 problem are still there after spending over $900. They had no answer for the transmission, but NOW they said to fix the 4X4 problem, would require another $900.
Within a couple of days, my check engine light came one. I took it back to Courtesy Chevrolet. They checked it out and told me that the repairs would come to approximately $1,050. At this point, I was very suspicious of their ability to diagnose problems their honesty, so I decided to get a second opinion. I have since had the so-called $1,050 problem fixed for a grand total of $130......I leaking Evap Control Solenoid.
I am going to file a complaint with the Orlando Better Business Bureau because there is something very, very wrong with Courtesy Chevrolet. I find them very dishonest, despite the "loyalty" and "honest" banners hanging up in the service area. I have always been a Chevy Truck man, but I have sense traded for an F150. There is no way I could be convinced that all this was just a simple honest mistake. This is the type of thing that should be dealt with in a severe manner!