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Intimate Glow Complaint - They are a scam - Intimate Glow - Gel

Review by Anonymous on 2003-07-30
CORPUS CHRISTI, TEXAS -- I got an electronic message from company offering a free sample of "Intimate Gel" a female lubricant for improving sex. Once I signed up for the free product, I agreed to pay $5.95 for shipping and handling. As soon as they got my credit card information, I received an email saying that they signed me into their monthly membership (without my knowledge or approval and billed my credit card $49.95 plus $5.95 for shipping and handling). Within two minutes of the transaction, I sent multiple emails to them saying that I wanted to cancel everything and that I wanted no part of their deal. I sent more emails asking them to acknowledge my requests and never did get a response back from them. Three weeks later, I got a small package in the mail and it was the sample. I checked my credit card and sure enough, they had charged $49.95 for membership and $5.95 for shipping and handling. I disputed the charges with the credit card company. In the package they sent was a re-order form for more product and a phone number - 1-800-292-3104 to order more. I called them and ended up waiting on hold for over an hour. Finally got a lady in customer support and asked her to cancel and stop all orders. She said she would, however it would take 2-3 weeks to get a refund because that was company policy. Today, now a week later, I got another order of product and more money charged to my credit card. Looks as if my attorney will have some work and I will have to change credit cards immediately. Please beware, that this company shows all the signs of a SCAM.
Comments:4 Replies - Latest reply on 2003-08-15
Posted by Anonymous on 2003-07-30:
Dispute the second charge as well. Credit Card merchants usually will side with the consumer if the company does not have your signiture confirming acceptance of the charge(s). Also, a company that receives a lot of charge disputes eventually will lose their card acceptance ability.
Posted by Anonymous on 2003-08-04:
I ordered the intimate glow product and just as the other user stated, even if you cancel the so-called membership they will not honor it and just keep billing your credit card of unwanted charges.
Posted by Anonymous on 2003-08-05:
I to ordered the free product on 16th June 2003, I have not received anything, yet they have charged me for 3 orders!
Posted by Anonymous on 2003-08-15:
Did anyone use the Gel?

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