Wells Fargo Auto Finance Informative - Harassing Phone Calls
Wells Fargo is the worst auto financing company I have ever dealt with. When I established my vehicle loan I set up auto withdrawal. In reference to my very first payment: My payment is due on the 17th. The collections department calls on the 18th 5 to 6 times a day. I speak with them and realize that they have not set it up, I go through the steps to do so AGAIN and call back. I am then told that won't now take affect until the next month. I go back online and make an instant payment. I call back with the confirmation number and ask that they stop calling my work number and only call my home number in the future.
I am told that I will be removed from the calling list and they will verify my payment is received. I receive 9 to 10 calls the next day, once again at work. I "catch up" this new rep and they state the same thing. An hour later I receive another call and after dealing with a rep that told me I should just pay my bills on time and numerous other comments I ask to be transfered to a manager. After speaking with the manager I am told that the situation is taken care of and they will not call again. Needless to say this goes on for almost a month. We are reaching the point of my next payment being due, they are telling me that they can not track their confirmation numbers at all and my payment has not posted. They then continue to tell me that on the next payment date they are going to take out 2 payments to catch the account up. Regardless of the fact that I have the confirmation number and have faxed them copies of my bank statement showing that the funds cleared my account weeks ago for the initial payment.
One night when they called I decided that this was going to end once and for all. After 3 hours on the phone and being transfered from person to person to person they notify me that they posted my payment to someone elses account. After a couple of days they move the posted payment over to my account, TWICE! So, now my new auto withdrawal does not come out. When they remove the second one they posted to my account the calls begin all over again! I am refinancing immediately!
This is ridiculous and they are the rudest people that I have ever dealt with! No apologies at all!