TULSA, OKLAHOMA -- We were nearing the end of our protracted living room makeover, and decided to go to Mathis Brothers Furniture (MBF) in Tulsa,OK of buy a new sofa, loveseat, and cocktail table. We live in Coffeville, KS, which is around 70 miles from Tulsa, and were attracted by the excellent prices offered by MBF. Overall, this furniture buying experience was to good one, in spite of a few problems encountered.
This journey began on 10-20-07 at the MBF store at 71st and 169 Hwy, and the first salesman to greet us was Charles King. I had read horror stories about the salesmen swarming upon customers at MBF, and was somewhat apprehensive. Charles King greeted us and introduced himshelf and we immediately informed him of why were there and what we were looking to buy. Charles quietly and methodically guided us to the furniture area that contained what we were seeking. I recommend Charles King as your salesman of choice should you choose to shop at MBF; you can ask for him at the desk when you enter the store.
Eventually, we made a decision on the sofa, loveseat, and cocktail table to purchase. Charles had watched patiently, and observed that we were drawn to a particular sofa/loveseat combonation, and proceeded to develop the sales paperwork to give us a bottom line on the cost.
Charles, then guided us to the checkout counter to pay for the selected furniture, and stayed near until the sale was completed to answer any questions that arose.....and there were several. It took at most 20 minutes to complete the deal.
The furniture was to be delivered to Coffeyville on November 2, 2007, and it was delivered on time as scheduled.
Now, this should be the end of the story, but it is not. The furniture arrived, but the sofa was a reclining sofa and had a faulty mechanism that would not allow it to remain locked in the down position; the sofa went back on the truck. The loveseat was a dual reclining type with a console between the seats and it had a small tear in the leather; it, too, was returned. We were back where we started, with no furniture in our LR, so on Sat, (11-3) we drove back to MBF to find a different sofa/loveseat. We were successful in finding a replacement (the selection is extensive), and now had to go through the accounting process.
While this took longer than during the original purchase, it was not excessive, in my opinion. At the cashier's desk, it was somewhat more difficult, in that it had to pass through 3 hands to come up with the appropriate balance due. One of the difficulties involved finding the returned furniture. Our furniture was delivered and returned on a Friday, and the practice MBF is to leave the furniture on the truck to be logged into inventory on the following Monday. The bottom line reflected the new balance for the furniture and they gave us immediate credit for the returned furniture.
Our replacement furniture arrived on the following Friday (11-9), and was delivered on time. The sofa/loveseat arrived in good condition and the cocktail table had some very minor abrasions that were resolved with a furniture marker. The table was structurally sound and otherwise free of defects.
A follow up call to MBF customer service on Monday (11-12) confirmed that the returned furniture was back in MBF's inventory.
So, while the process of acquiring our new furniture was extended and somewhat convoluted, the end result was quite satisfactory. For a one-stop furniture shopping experience with an extensive selection (try finding some furniture NOT made in China.....) and low prices we recommend Mathis Brothers Furniture of Tulsa.