Ramada Complaint - Ramada - East Hanover NJ - STAY AWAY
EAST HANOVER, NEW JERSEY -- I had the worst Hotel experience of my life at this location. We were there for a wedding.
First they had us booked in a single bedroom, when I reserved a room with two beds. So we had to stay in a smoking room.
Next, there was no TV remote. I requested one the night we arrived. What happened next is shocking and appalling. After promising to send the remote right up, it never came. The next day after the wedding, the other couple we were with asked for a remote at the front desk. Due to bad timing, I also called down at the same time to request a remote again. Apparently this was too much for the hotel staff to handle. One of the Ramada Inn employees threatened my friend who had asked for the remote at the front desk. He was yelling, making a scene, making threats and pointing his finger in his face, all because he asked that we receive a remote for our room.
When I called down, they informed us they were asking us to leave. The had police escort us out of the hotel. This was a huge embarrassment, and we had to find another hotel.
I know what people are probably thinking. We must have somehow caused a huge, drunken scene. This was not the case. We merely asked for a remote for our TV that we had already requested the night before.
The worst part about all of this - They charged us for the night that we were kicked out. Ramada Customer service refused to reimburse us the money, even though they acknowledged that the actions of this location and management were out of line. The hotel refused to remove the charge for the night they asked us to leave. Also the manager on duty that night acknowledged to the groom who had booked the rooms that the hotel employee who made the threats was out of line, yet still refused to reimburse us our money.
We are currently fighting it and disputing the charges, but getting nowhere with Ramada headquarters or the hotel.
I filed a claim the morning after. The person who took our claim assured me it would be dealt with within 7 days and said she couldn't believe management would behave that way. Seven days passed and I had not heard. I called back and was told they could not and would not do anything to assist me, and I had to deal with the Hotel. The hotel again refused. One manager I spoke with could not even give me a straight answer when I asked why were kicked out. I asked, "Was it because we asked for a remote?" His response was "no". "Then why?" He had no answer.
Hopefully this review will cause at least one person to avoid staying at this nightmare of a hotel and it's horrible management.