Marriott International Compliment - Exceptional service by hotel manager
WOBURN (BOSTON), MASSACHUSETTS -- The Courtyard at Woburn is about 25 minutes out of Boston and I found myself booked there by my company when hotels in Boston were full. I had early morning meetings in Cambridge both days of my stay. The short story is that the taxi service in Woburn is overwhelmed in the morning and never responded to the call (second day never responded to a fixed appointment made the day before). After a 30 min wait the manager made a special arrangement for a private town car and offered me extra reward points for my trouble. The second day there were more troubles. By the time I needed a taxi at checkout the manager waited only 10 minutes before getting out her own car and taking me to the airport shuttle. I appreciated her care for my situation, her solutions, and her aggressive work to ensure that I could make my appointments and my plane on time.
Congratulations, Cheryl! I will recommend your hotel to everyone! I hope that Marriott also rewards your exceptional service.