Target Complaint - Shoddy customer service
LOS ANGELES, CALIFORNIA -- Okay, I'm fuming. I am a frequent Target shopper and a stockholder as well. I purchased a $12.99 pair of flip-flops for my son which fell apart in a matter of weeks. The soles separated from the rest of the sandal and he continually tripped on them. When I returned with them to customer service, within less than 90 days, I was told that they did not accept worn merchandise. I explained that the product was inferior because they were unwearable in a matter of a few weeks. My son's feet grow slowly and he has owned other sandals which lasted him for two summers of hard wear. Customer Service would not budge. They told me to use the house phone and call their 800 number for service and discuss the issue with them. After talking to serveral levels in the central call center, the final verdict was that the sandals appeared to have been worn for a year or so, even though their system showed that I purchased the item two months previously. My point was that the sandals did appear to have been worn for a long time, even though it was less than 8 weeks and that they were poorly made. I got no satisfaction, so I wrote to the head of Consumer Relations (Carolyn Brookter) three months ago. She did not respond. I followed up with a letter to the CEO, Robert Ullrich, along with a copy of my letter to Ms Brookter. He never bothered to respond.
Is it worth $12.99 to Target to lose a good customer and a stockholder? Target needs to take lessons in customer relations from Nordstrom or Costco. Both take the attitude that the customer is right. Not Target. They treat you like a criminal and hope by ignoring you that you will go away.