Amerigas Informative - Amerigas Worst Propane Company EVER!
49684, MICHIGAN -- I never chose to have Amerigas..I got stuck with them after they decided to buy out a smaller company I was with(Level Propane)..let the drama begin.
Each July I would to get a contract for Amerigas to "lock" in my winter's propane costs. We all know with rising prices how important this is. Well I started to have problems with the Buckley, MI office sending me my invoices on time or at all sometimes including sending me my contract. I thought I could rectify this by paying online. That service was a joke as well. Even after you pay your balance the invoice still shows you owe. Never shows paid. So your choice is online invoices and no paper copy or paper copy and no online invoice.. Can’t have both. Whatever, I thought I was flexible and I dealt with that. It wasn't until they neglected to send paper invoices after I canceled the web service..So my bills came late and sometimes not at all.. But the best part is they would consider it late and tack on late fees..I had to call the Buckley office several times to REQUEST a bill. Hello, I have a life; send me a bill I will pay... but for goodness sakes, I'm not tracking you down.
Fast forward to this summer. Since Buckley was making it a habit of not sending me information.. like my lock in contract this summer, I decided to inquire with them.. It was not so kindly explained to me that oops..past the deadline you don't have the option to lock in this year..let's not forget to mention that they charge $90 to lock in anyway~So now I'm angry because they tell me I have to pay $2.50 a gal for propane this winter..WTF? Other companies are charging 1.79 or less depending on the plan you select. So at this point, I HAVE HAD IT WITH THESE JERKS! I decided that it would be best for me to select a new company.
I called Hamilton in Traverse City, finally a local company with some class.. they could switch me out no problem, lock in 1.79 and first fill .99. I had to run my current tank down past 15% according to the AMERIGAS BUCKLEY OFFICE. This is where the story gets interesting... I'm told by Buckley I have to pay them $100 to pick up my tank, that I paid them rent on.. even though it was NEVER really Amerigas's..instead Level propane’s. (But the office said they sent notification without the specific amount, but none the less that sent notifications that there was a charge for pick-ups when they first took the company over) Of course I don't recall ever seeing or reading this. Not surprised- okay even though I was even angrier.. I was planning to pay them maybe in pennies, but still pay them
Now the kicker-I called today to make arrangements to pick up their piece of crap tank-that was never really theirs in the first place and they inform me that it will be $100 pick up fee and because the tank has 10% gas-$100.00 pump out fee-Because by law anything over 5% can't be moved..How the HECK did the other company move it to the end of my driveway then??? According to Amerigas-it was not legal..I've switched companies before and NEVER had to deal with this crap before! Down with the tyrants! So even though I am disgusted with Amerigas they still managed to swindle me out of $200.00-
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