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Club Monaco Compliment - Excellent customer service

Review by bigboxworker on 2007-11-15
TORONTO -- From Nov. 15-18, Club Monaco is running a friends and family discount sale which offered 30 percent of regular priced items and 10 percent off sale items. I purchased a regular priced hoodie and got 30 percent off. I was extremely happy because I had been eying this product for weeks, but held out on buying it because it was a little overpriced without the discount. Anyways, I got home and realized they forgot to remove the security tag from the hoodie (which was quite strange because the sensors at the door did not go off). I called the store to explain the situation and they told me to simply bring the hoodie with the receipt back to the store and have them remove it.

The next day I returned to the store and explained my situation to the cashier, and she removed the security tag for me and apologized for the inconvenience. A manager overheard our conversation and instructed the cashier to give an additional 10 percent off my purchase for my inconvenience. I did not ask for any sort of discount I simply wanted the security tags off.

I am extremely satisfied with my purchase and will definitely return to this store.
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