Medco Health Complaint - Medco - Bad Bad Bad
Where do I start. I have had the unfortunate opportunity to have Medco as my Prescriptions provider for years. As with many of the other reviewers, I have had my fair share of BAD experiences with the company. Lost prescriptions, incorrect prescriptions, prescriptions that just don't ever get filled. I'm still reeling from the last one. I had my doctor fax a refill (as they did just 90 days earlier). Medco online showed that they received the fax and that the prescription was in process. After about a week, I checked back STUPIDLY thinking that the prescription would be "in the mail". The notes indicated that they were in contact with the doctor's office and waiting for more information. Rather than bother my already overloaded doctor, I called Medco. The first IDIOT told me that they weren't allowed to tell me what information they were waiting on the doctor to provide. After asking "for a supervisor", I was told that there was an issue with the quantity and that they had contacted the doctor's office (they even gave me dates that they had left messages).
When I spoke with the nurse at my doctor's office, she was surprised. She had NO messages from Medco. Funny, but I believe her! When she called them, they admitted to her that they had not really tried to contact her. The issue with the quantity was that she put 90 instead of ninety on the Rx. While she was on the phone, they agreed to go ahead and fill the Rx. TWO days later, I called Medco back STUPIDLY thinking that it was being processed (whatever that means). The first line IDIOT told me that according to the status, they were waiting on the doctor to MAIL the prescription as they could not accept a Fax for this particular pill (Ambien CR). I informed her that this was the first that I had heard this and asked "to speak to a supervisor". After 30 minutes and elevated blood pressure, they finally agreed to overnight my medication!
I ask the question WHY? WHY does it have to be so difficult? Like others, I have been informed that I must use Medco for any medications that I take over 90 days. I have issues with Walgreens too, but gees! At least I have a choice to use them. IDIOTS like Michael Moore and Hilary Clinton want socialized medicine. Obviously, they have not had the pleasure of MEDCO!
Thanks, I feel better...