WAMU Complaint - I Was Treated As A Criminal
ALTAMONTE SPRINGS/ ORLANDO, FLORIDA -- Real, unique, outrageous, unforgettable situation:
After waiting for more than a week we got a letter that we requested but it was not complete... We just needed it to state our current balance, date of opening the account and amount deposited last year. So, we went back to WAMU in Altamonte Springs, and a nice Manager's assistant helped us writing another letter but the next day we noticed that the letter didn't have my husband's name, and of course it was required, so I went back again, but had the terrible luck of being attended - I'm not saying taken care by_ the "Branch manager"...
The guy never asked me to take a sit, never looked at me, and then made me wait for 2 and a half hours - in the lobby or waiting area. The time is not an exaggeration, it is signed in.
Then, almost three hours later when I stepped into his office tired of waiting, the guy without a blink, told me that he was not giving me what I wanted. He said that he cannot issue a letter about the business accounts because those belong to a company and companies have an EIN number and not a social security number so he cannot state that those were our accounts, and, he added like saying nothing, he just can issue a letter about our personal account but would just include the last two statements, and not the total deposited last year, but I won't have it anyways because it had to be notarized and he cannot notarize his own documents so I won't get anything - smile for the picture please!!!!
But that is not the worse...
I asked him questions trying to understand why the "system" won't let him write that information and the more I asked the more dull where his answers. He just meant: I am not giving you anything that you requested no matter what! And then, when I told him he had been really rude making me wait like this for nothing he said very triumphal: If you don't like it I can escort you out!
I was shocked!!! The guy is around 6 feet tall, I guess Haitian; I am a medium small woman, Hispanic... I said, ok, great, awesome; if that is what I can get from you, yes, escort me out; but before doing so, I need to have one of your cards. So when I took the card from his desk he was already calling the police!!! Oh yeah. I thought he was bluffing... but when I was leaving I heard he said "and she is vandalizing my lobby and doesn't want to leave." So, ... I came back and said: what? wow, I'll wait here if that's the case, - but then I thought that if I stayed they might believe I didn't want to leave, but if I leave, I was going to be chased like a criminal outside... I never had a situation like this; what are you supposed to do? this is unbelievable, absurd and very, very humiliating!
The story ends with me waiting for the police outside the bank; crying while talking to my husband and then being questioned by police officers - I got a "Trespassing Order".. oh yeah, he said I was throwing papers while vandalizing his lobby - but then the report just reads "disturbing"...?
I was never vulgar, never threatened him, never insulted or said offensive things; I am not any kind of danger for him or the Bank, so, how is that after him abusing me, as a client and human being - making me wait like that and mistreating me verbally - he can prohibit me from going to the branch I've been using for more than seven years in a row? Plus, the worst of the worst, how can he call the cops on me spotting my name and reputation and can sleep without disturbance while I've cried my eyes and felt so terribly bad when my sweet daughter inquired why I was been 'escorted" by the police? This guy destroyed my image to cover his lack of respect to a human being, his unprofessionalism, his incompetence and negligence, and then he can get away with it, like nothing, laughing at me I guess?
By the way, the Manager of other Branch made me the letter. It took her a couple of minutes!!!