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Overstock.com Complaint - Leather furniture from China - Supposed Leather Sofa, Loveseat, Chair
Supposed Leather Sofa, Loveseat, Chair - Complaint
BOZEMAN, MONTANTA -- Found a supposed leather sofa, loveseat, chair on Overstock.com. Paid almost $3,000.00 for set. It arrived timely as promised, about 6 weeks later. (Wonderful local delivery)
The delivery men and I spent over 30 minutes attempting to locate any type of tag which stated that the furniture was indeed leather. The furniture sure didn't look, smell, or feel like leather. Color was much darker than on site. (Dark brownish red/soft brownish gold) Didn't notice immediately, but the furniture was made of really thin pieces of some type of material (still don't know if it is leather).
Only tags found by delivery people said "Made in China."
Cushion are not removable, any of them. Within about 8 weeks a coating that is also the color (the dark reddish brown finish) started to flake, peel off. Especially near the stitching.
There are multiple pieces to this stuff, like one of those cheap handbags, or purses, or coats that are not made of large quality pieces of leather. Something like 24 on the back of the sofa alone, not counting the arms.
Wrote company in August. (Nice letter) Waited a month, no response. Now I am writing to VISA too, sending USPS Receipt, signature and certified.
Anyone ever heard of leather furniture made in China? Anyone have any ideas about how to get this flaky stuff "tested" to see what we have been exposing ourselves too? The material underneath doesn't smell like leather, kind of light brown like a paper bag.
I have it covered now with blankets, (really nice in a new home). Our young daughter has allergies, and get this, she sat on it while freshly out of shower and got hives all over the back of her legs and bottom side!
As it is said, "You get what you pay for." Truly second rate stuff, not first rate stuff at second rate prices. This stuff is JUNK!
The delivery men and I spent over 30 minutes attempting to locate any type of tag which stated that the furniture was indeed leather. The furniture sure didn't look, smell, or feel like leather. Color was much darker than on site. (Dark brownish red/soft brownish gold) Didn't notice immediately, but the furniture was made of really thin pieces of some type of material (still don't know if it is leather).
Only tags found by delivery people said "Made in China."
Cushion are not removable, any of them. Within about 8 weeks a coating that is also the color (the dark reddish brown finish) started to flake, peel off. Especially near the stitching.
There are multiple pieces to this stuff, like one of those cheap handbags, or purses, or coats that are not made of large quality pieces of leather. Something like 24 on the back of the sofa alone, not counting the arms.
Wrote company in August. (Nice letter) Waited a month, no response. Now I am writing to VISA too, sending USPS Receipt, signature and certified.
Anyone ever heard of leather furniture made in China? Anyone have any ideas about how to get this flaky stuff "tested" to see what we have been exposing ourselves too? The material underneath doesn't smell like leather, kind of light brown like a paper bag.
I have it covered now with blankets, (really nice in a new home). Our young daughter has allergies, and get this, she sat on it while freshly out of shower and got hives all over the back of her legs and bottom side!
As it is said, "You get what you pay for." Truly second rate stuff, not first rate stuff at second rate prices. This stuff is JUNK!
Comments:
Posted by Anonymous on 2007-11-16:
Contact the local consumer protection office and see what they can do to help you. Take a sample of the material to a furniture store and ask them to look at it.
Posted by Principissa on 2007-11-16:
I think you are right, I don't believe you got leather. You may have gotten some type of suede or faux suede. I'm not an expert though so please don't take my word for it. Do what passingby said, call your consumer protection agency and see what they can do to help you.
Posted by Montana Girl on 2007-11-18:
What's really funny, is the founder of this company "Byrne" is all over the internet, in articles fighting stock fraud! Someone ought to check out the garbage his company sells!
What does one expect when dealing with a company out of SLC? NOTHING unless you are LDS.
What does one expect when dealing with a company out of SLC? NOTHING unless you are LDS.
Posted by Montana Girl on 2007-11-19:
There should be laws against companies like overstock.com claiming that you are getting 50-80% off items, when the truth is, you are getting what you pay for and likely less.
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