Kia Motors Complaint - Nightmare of service
AUSTIN, TEXAS -- Wife and I love our 2006 Sportage. It's a great vehicle. We actually like the products Kia makes. My beef is with their customer service.
Capitol Kia in Austin TX is the worst customer service experience I have ever been through. Our Sportage was in the shop for 1 month and 1 day before it was finally fixed. There was a part on back order for over 3 weeks.
Needless to say, my rental car was getting VERY expensive. Kia wouldn't lift a finger to help me. Because they couldn't get a part in, I was still responsible for a rental car. Their management gave me the run around. Would not provide any names or phone numbers of Kia Motors for me to call to escalate this. I was actually lied to by a couple of people. Their management talked behind my back thinking I couldn't hear them making derogatory comments. I was totally blown off and no one seemed to care one way or another about this costly issue caused by Kia's inability to get a repair part on-site.
Kia is also shady about not posting any mailing addresses anywhere on their website. But I will find addresses for them and mail them my complaints. They will hear about it somewhere. I'm sure it will fall on blind eyes and deaf ears though.
Bottom line is my wife and I will never buy another Kia again based on this nightmare. I fully advise everyone in Austin TX to stay away from Capitol Kia on 183 and to just fully avoid Kia altogether.
More Reviews on Kia Motors: