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First Choice Moving and Storage Complaint - A very poor moving company - Moving Company
Complaint
PHOENIX, ARIZONA -- This move was bought from GuarnateedPriceMoving.com. First Choice Moving was subcontracted to do this job and was the actual mover. The crew who picked up the items in Mesa, AZ, said that quite a few things needed to be packed and that the price would $300, they called back and said $450, then again and said the price ended up to be $700 to do that packing. I agreed that these things did need packing, that they should pack anything they thought required it, and I agreed to pay the money for that service. When the delivery driver arrived at this end there were a number of problems:
-helpers to unload the truck never arrived, so the driver and a small woman companion (his wife perhaps) attempted to unload the truck and deliver to my house. This resulted in numerous items being dropped and dragged and damaged because they were too big or heavy for them to handle safely alone.
-I watched as a number of my boxes were accidentally dropped from the truck to the cement (off the edge of the ramp, breaking the boxes and spilling, in one case, a $1500 piece of electronic gear into the street.
Also I watched the lady lose control of her dolly and bang my $1000 bed on the pavement, chipping a corner out of the leg. The driver dragged my couch across the cement and ripped the back of it.
-They failed to setup the items they were supposed to put back together
The beds, the TV stand, the end table, the coffee table, and the Kitchen table - I finally had to insist that they put the kitchen table together before they left. When I asked them about the coffee table the driver went and got a screw driver and handed it to me.
-the driver did not arrive until after 6:00pm to start unloading
that meant that they were unloading in the dark
I got up the next morning and looked outside to find they had left furniture outside in the front yard when they left
-The packing job was the worse that I have ever seen- even the driver commented that he had never seen anything quite like it.
$300 lamps were thrown (unprotected) into a box with garden shovels and allowed to rattle around -- of course they were damaged (this was a 1st Choice packing box). Lamp shades were folded and crammed inside other pieces of furniture.
Numerous pieces of lamps and furniture that were taken apart - never arrived, making the items useless. A number of ceramic pots broken. Some pots did not arrive at all, the artificial plants that were in them arrived w/ no pots.
Large framed pictures were placed into boxes with no dividers between- a number were broken. All of the above were items they supposedly packed, were in their labeled boxes, - and are therefore responsible for. These are not items I packed-- they are the things I paid $700 to have protected.
-A $500 rifle w/ a $300 case was stolen from the load and never arrived.
The list:
-rip in back of love seat
-scuff marks across the front of sofa
-scratched coffee table
-scratched end table
-scratched dresser
-scratched night stand
-2 broken pots
-1 missing pot
-all artificial plants damaged- many just ripped to shreds and had to be thrown away. Many pieces totally missing.
-$300 TV stand taken apart by movers and parts not delivered, making it unusable
-box spring/mattress stand for bed missing half the casters making it unusable
-scratched stereo speaker and subwoofer
-damaged guitar case and amp
-dings in the television
-scratches in kitchen table
-2 lamps taken apart but the parts are missing
-$300 lamp damaged as described above
-3 pictures with broken glass in the frames
-dining chairs show rub spots through the finish
-one dining chair leg pulled off
-Rifle is missing
-all of the wires for the stereo system are missing so I there must be other boxes that did not arrive
-boxes of DVD's never arrived (stolen also I guess)
-helpers to unload the truck never arrived, so the driver and a small woman companion (his wife perhaps) attempted to unload the truck and deliver to my house. This resulted in numerous items being dropped and dragged and damaged because they were too big or heavy for them to handle safely alone.
-I watched as a number of my boxes were accidentally dropped from the truck to the cement (off the edge of the ramp, breaking the boxes and spilling, in one case, a $1500 piece of electronic gear into the street.
Also I watched the lady lose control of her dolly and bang my $1000 bed on the pavement, chipping a corner out of the leg. The driver dragged my couch across the cement and ripped the back of it.
-They failed to setup the items they were supposed to put back together
The beds, the TV stand, the end table, the coffee table, and the Kitchen table - I finally had to insist that they put the kitchen table together before they left. When I asked them about the coffee table the driver went and got a screw driver and handed it to me.
-the driver did not arrive until after 6:00pm to start unloading
that meant that they were unloading in the dark
I got up the next morning and looked outside to find they had left furniture outside in the front yard when they left
-The packing job was the worse that I have ever seen- even the driver commented that he had never seen anything quite like it.
$300 lamps were thrown (unprotected) into a box with garden shovels and allowed to rattle around -- of course they were damaged (this was a 1st Choice packing box). Lamp shades were folded and crammed inside other pieces of furniture.
Numerous pieces of lamps and furniture that were taken apart - never arrived, making the items useless. A number of ceramic pots broken. Some pots did not arrive at all, the artificial plants that were in them arrived w/ no pots.
Large framed pictures were placed into boxes with no dividers between- a number were broken. All of the above were items they supposedly packed, were in their labeled boxes, - and are therefore responsible for. These are not items I packed-- they are the things I paid $700 to have protected.
-A $500 rifle w/ a $300 case was stolen from the load and never arrived.
The list:
-rip in back of love seat
-scuff marks across the front of sofa
-scratched coffee table
-scratched end table
-scratched dresser
-scratched night stand
-2 broken pots
-1 missing pot
-all artificial plants damaged- many just ripped to shreds and had to be thrown away. Many pieces totally missing.
-$300 TV stand taken apart by movers and parts not delivered, making it unusable
-box spring/mattress stand for bed missing half the casters making it unusable
-scratched stereo speaker and subwoofer
-damaged guitar case and amp
-dings in the television
-scratches in kitchen table
-2 lamps taken apart but the parts are missing
-$300 lamp damaged as described above
-3 pictures with broken glass in the frames
-dining chairs show rub spots through the finish
-one dining chair leg pulled off
-Rifle is missing
-all of the wires for the stereo system are missing so I there must be other boxes that did not arrive
-boxes of DVD's never arrived (stolen also I guess)
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