Verizon Complaint - Violates agreement. Price is bait and switch gimmick
MCLEAN, VIRGINIA -- On July 1st. 2007 I subscribed the Verizon FIOS TV, Phone and Internet service. Promised price: $99.99. What do they charge? Never less than $ 130.00. The complain process is a torture. It takes 20 to 30 minutes to talk to a human. After the ordeal they apologize. Promise a credit to reflect the contacted price. Next bill the credit shows up but new charges also show up. It is very aggravating. I would not recommend Verizon to anyone. The customer service is very bad. The firm seems interested in making a quick buck out of deception, bad service and strong arm. When I say I want out they say I should pay a several hundred dollar fee for early termination, but I should be confirmed: "next month your bill will come corrected!" Not truth. The following month new charges appear so the bill is also inflated.
Did I mention that I sent four letters to Verizon? Well the first letter was mailed October 6th. So far no response.
If you want keep your sanity, keep distance from Verizon!!!!