Sharp Electronics Corporation Complaint - Sharp Does Not Stand Behind Their Products
MAHWAH, NEW JERSEY -- I bought a Sharp microwave (R530DK) from SEARS when I worked there. Just a few years later, the microwave quit working. We called Sharp to see if we could fix it ourselves. After spending hours on hold for a WEEK and after Sharp's false promises to call back, we gave up and threw the microwave away (Sharp doesn't even offer a way to recycle it.). Sharp never even apologized for their customer service's rudeness. I eventually contacted the customer service manager, and she told me Sharp will not stand behind its products.
Then, I contacted Sharp's Group Manager of the Product and Marketing Group. He too refused to send a working microwave. Sharp eventually said they would sell us a new microwave at a discount! If they did not stand by their first micro, why would we buy a second from them?!
Does Sharp really believe people should purchase a new microwave every few years? When you purchase a microwave, you expect it to last a little while.
This has been an ongoing headache going on for weeks now. I am writing a letter to the editor to my local newspaper to warn consumers to stay away from Sharp products. This is ridiculous.