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Sharp Electronics Corporation Complaint - Sharp Does Not Stand Behind Their Products - Carousel Microwave
Carousel Microwave - Complaint
MAHWAH, NEW JERSEY -- I bought a Sharp microwave (R530DK) from SEARS when I worked there. Just a few years later, the microwave quit working. We called Sharp to see if we could fix it ourselves. After spending hours on hold for a WEEK and after Sharp's false promises to call back, we gave up and threw the microwave away (Sharp doesn't even offer a way to recycle it.). Sharp never even apologized for their customer service's rudeness. I eventually contacted the customer service manager, and she told me Sharp will not stand behind its products.
Then, I contacted Sharp's Group Manager of the Product and Marketing Group. He too refused to send a working microwave. Sharp eventually said they would sell us a new microwave at a discount! If they did not stand by their first micro, why would we buy a second from them?!
Does Sharp really believe people should purchase a new microwave every few years? When you purchase a microwave, you expect it to last a little while.
This has been an ongoing headache going on for weeks now. I am writing a letter to the editor to my local newspaper to warn consumers to stay away from Sharp products. This is ridiculous.
Then, I contacted Sharp's Group Manager of the Product and Marketing Group. He too refused to send a working microwave. Sharp eventually said they would sell us a new microwave at a discount! If they did not stand by their first micro, why would we buy a second from them?!
Does Sharp really believe people should purchase a new microwave every few years? When you purchase a microwave, you expect it to last a little while.
This has been an ongoing headache going on for weeks now. I am writing a letter to the editor to my local newspaper to warn consumers to stay away from Sharp products. This is ridiculous.
Comments:
Posted by Principissa on 2007-11-16:
I currently have a GE microwave that we got for a wedding present. It really stinks that you had such horrible service. I don't think it's unreasonable to expect that a microwave last longer than a few years.
Posted by madconsumer on 2007-11-17:
as fast as tecnology changes, a few year old microwave would be outdated. today, many items are made to be replaced instead of repaired.
unless the warranty was still active, asking for a 'few years' old oven to be fixed is far fetched.
unless the warranty was still active, asking for a 'few years' old oven to be fixed is far fetched.
Posted by jktshff1 on 2007-11-17:
I am sorry, but you purchased it, "a few years ago", wanted to fix it, couldn't and now want them to send you a working one?
That's what is ridiculous!!
Your local government should have some kind of recycle program.
That's what is ridiculous!!
Your local government should have some kind of recycle program.
Posted by KenPopcorn on 2007-11-17:
I agree with jktshff1. You have an appliance that is 'a few years' old. Which probably means 5. They offered you a discount. That is more than reasonable.
Posted by moneybags on 2007-11-17:
Do your LIGHT BULBS burn forever? NO!!! So the next time one burns out, demand that the MFGR tell you how to repair it or replace it for free! Get real!
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