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Dell Computer Corporation Complaint - I am totally disgusted with Dell - Dell service and their computers

Dell service and their computers - Complaint
Review by disgustedwithdell on 2007-11-17
1. I purchased a new Dell tower a few years ago. I returned the new monitor due to the horrendous refresh rate that cause my monitor to flicker within 30 days. The replaced it with an awful BUT REFURBISHED monitor. "It was their policy." BUT I BOUGHT IT NEW AND IT WAS DEFECTIVE! I was told, "They all work that way." I escalated it and lost the battle. The monitor went into a closet until my old monitor finally died. Then I had to deal with the flickering for a couple of years.

2. Within a year of buying Dell's tower, it had so many problems and customer support was so script-oriented that I replaced it with a Gateway that I still have and it's great and customer support is knowledgeable. Dell's customer support told me to do things to my computer that I knew would totally mess it up. I also had to escalate each time I called to get someone who I could understand (or hang up and figure it out myself).

I stopped buying Dell. A friend of mine had similar problems with her expensive 8200 series. She was on the phone for hours trying to fruitlessly get problems resolved.

I don't know if they have changed, but problems with a tower and a monitor and horrendous customer support are enough reason for me to never purchase Dell again.
Comments:
Posted by miketech on 2007-11-17:
Dell use to make awesome computers. Then they went totally cheap and I can't even explain how bad they got. From what I here Micheal Dell must have realized his family name was infact on the box and he took back some control a year or so ago and they are getting a bit better.
Company rating on here is 1.5 ouch.
Posted by superbowl on 2007-11-17:
You have been in what we call DELL He11! (VH)
Posted by Principissa on 2007-11-17:
We have a Dell laptop that is only two years old and we hate it. We wished we would have gotten a Think Pad instead.
Posted by Sparticus on 2007-11-17:
I'm using my Thinkpad T60 right now... very pleased with it... But I think they are discontinuing this model in place of the T61 line, which I hear is not the same quality.

I was bummed to hear IBM sold out to Lenovo, and now we are all starting to see the effects of that sale... lower quality.
Posted by superbowl on 2007-11-17:
Spart, I also have a Thinkpad and really like it. It's getting old (It's an IBM) and needs to replaced but it just keeps on running so I can't see parting with it just yet.
Posted by miketech on 2007-11-17:
The old think pads are unreal. I have one from 1998 (P2 233 with 96 megs ram) that I use for a coaster and it still works and I have treated it roughly. It doesn't have enough power to be effective now though.

I was also sad to see Lenovo. I doubt they will be the same.
Posted by superbowl on 2007-11-17:
Mike, yeah the Chinese will screw up a good thing, just give them some time.
Posted by Sparticus on 2007-11-17:
I had one (T60) for my last job and it worked great... I abused that thing and it always worked. So I bought another just like it for home use... unfortunately it was after IBM had already sold-out to Lenovo... I don't think my newer T60 was the same quality of my older T60... but it is still pretty good.

As for the T61 models out now, I've seen a few in stores and they look and feel cheap... but I have not used one so I can't say how well they work. Though I read a complaint on here about one recently...
Posted by Principissa on 2007-11-17:
Spart my father in law has the T60 and he loves it. It's almost 10 years old and it's the only laptop he uses. He just bought a new mac and still likes the T60 more.
Posted by David on 2007-11-17:
I have had nothing but good experience with Dell. Over the past four years I have purchased Dimension 4500, 4500S, and B110 desktop computers and an Inspiron 600m notebook computer. All are still in use in my home and have had no problems.

My employer also uses Dell computers almost exclusively. Any problems we have had with these Dell computers have been software or configuration related and get resolved by our IT department. These computers are very reliable and we have not had a single hardware problem at our location in the three years we've been here.

As for Gateway, I stopped being a Gateway customer when I installed a card into a new Gateway computer and it didn't properly recognize it. I went the Gateway web site for support and downloaded the latest BIOS and drivers and proceeded to install them per the instructions on their site. This didn't fix the problem. I called them for support and told them what I had already tried. They told me that by updating the BIOS I had voided the warranty and they could no longer offer free technical support. Bye bye Gateway.
Posted by Frustrated with Dell Support on 2013-03-06:
They have NOT changed. I am on the phone with them as we speak (for almost 2 hours) and have heard dead silence now for the last 45 minutes. I think they put me on IGNORE!!!!

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