Try Color Contacts Complaint - Lack of Customer Service

Review by julie antwright on 2007-11-17
CALIFORNIA -- After receiving two sets of incorrect prescription lenses (total costs: $43.90) I returned the lenses requesting the correct prescription be sent to me or that I receive a full refund.

I indeed received a response from one CSR stating he would have the situation resolved ASAP however, nearly after two months I have yet to receive my correct lenses or a refund.

Numerous emails have been sent after the initial contact from the one CSR without response.

I've given up on trying to contact these people. They obviously do not care about their Customer Service care nor want repeat business.
Comments:1 Replies - Latest reply on 2007-11-17
Posted by tnchuck100 on 2007-11-17:
How did you pay for them? If you paid by credit card file a dispute with them. You stated "...nearly after two months..." dispute NOW. They may be deliberately stalling to get you past the 60 day limit most credit cards require for a dispute.
Good luck.

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