All-Tel Complaint - Contracts, bad cell reception, poor customer service
ROGERS, ARKANSAS -- I just broke my contract with All-tel and been with them for many years. Switched from Version because version was not here in the area, and I was told to go to All-tel. What a mistake I had made. Four phones even. Tried talking to them over the service plan and lied to after signing the agreement. Who reads these pages anyway? I trust people, what a mistake. Once they have your signature then no problem solving let alone talking to anyone for help. Ask for a supervisor and there just as nasty when you wish to explain your situation or cell problems. You say fine, no service help then why continue to pay for nothing. Ruin your credit is the reply.
So be it. Use caution when dealing with these people as once they get your signature on there contract, then your nobody for two years. Well, credit or not I am dumping them after over ten years plus. Hard decision for me as been with them so long and the holding times, as well as please hold while I check your records and your dumped and have to start all over again. Get the feeling that when they open my records it states dump this one. Cell has worked off and on and that's all of them even in the so called service area's. Maybe down for service. Call back in a couple hours, you know the excuses. Threats are lame as well. It's your credit wish to stop payment then we will ruin your credit for life. Yes, I even was told that I was rude when I asked them not to be so threatening and rude.
They hung up on me so many times and wonder if they use fake names as I call back and ask for Jerry, Cindy, Rob, Laural, Brenda and they are not at this station. You must have been transfered to us and I am Bill, Dawn,John, Sue Ann etc. When you know there not even American in the first place as your unable to understand them and there in or from India. Those names I never could keep track of as trying to waste five minutes to understand them even spelling it is impossible the majority of the time. Yes, I warn all never sign a contract with All-tel as there the scum of the cell phone world. I now went to Cricket and so far after two months they have been ok, but better than what I had for so many years and contracts.
Yes, I get calls that I owe two thousand dollars etc. They have all sorts of late fee's and charges when you sign a contract that they just don't care about service any more.