Old Navy Complaint - Defective product - Returning defective merchandise
BIRCH RUN, MICHIGAN -- I recently returned a pair of my daughters jeans because of a row of threads that were coming undone across the thigh. The manager said they were not defective and would not exchange them but gave only a merchandise certificate that I have to wait two weeks for. Meanwhile my daughter doesn't have the jeans to wear and my money is tied up in their company due to their own poor quality!
The manager was rude and lied to the customer service person I contacted. I won't be back.