DAK Informative - No customer service - DAK Tape to CD Interface
TARZANA, CALIFORNIA -- I bought the DAK Tape to CD Interface so I could easily convert my cassette tapes to CD. I ordered the product and paid with a USPS money order on 10-12-07. I received the product on 10-17-07 and immediately attempted to hook it up with the "help" of his clear as mud tutorial. I could not get the thing to work at all, so I got on his website and emailed him carefully explaining my problem. I got no response within two days, so I got back on his website again and got the email address of his tech support and sent him (her?) an email. Again no response. So I again got on the website and emailed everyone who had an email address listed on his site (I believe there are six different addresses listed.) Not even one responded.
So I Googled DAK in Tarzana, CA got their phone number and telephoned them. I got a recording to leave my phone number and they would get right back to me. Of course no one has ever called me back. So I said %$ 'em and returned the product on 11-08-07 which is a full seven days before the "30 day unconditional money back guarantee" ran out. I sent it with USPS delivery confirmation and the USPS confirms that they delivered it to DAK safe and sound on 11-10-07. Here it is 11-17-07 and I don't have anything. No refund and no product.
My suggestion is to NOT buy ANYTHING from them. Next stop, the attorney general of California.