MCI/Worldcom Complaint - Global Tel Link-for inmates to call collect
CALIFORNIA -- I also had my phone service with AT&T and my son had alway been able to call home. Then all of a sudden he was not able to call collect anymore, AT&T knew nothing about it.
Through the facility (prison) I found out that I had to call Global Tel Link. I did and after hours of trying to get through I finally left my number and someone called me back. I had to set-up a pre-paid account and the amount required was at least $50.00. I did what was required, but my son still could not call because he was being informed that their was a block on my phone.
On Nov. 7th, 2007 when I got a new local carrier I proceeded to get in touch with Global Tel Link again by leaving my phone number for someone to call me back I inquired about the money I had on account and was informed that the money was gone because it had not been used within 90 days. I was never informed that the money would vanish in 90 days if not used, you can imagine my anger and I hung up on the person after letting them know that I was not going to let this issue go.
Because I wanted my son to be able to call home during the holidays I called back again to wait for someone to call me back and proceeded to set-up another pre-paid account and verified with the individual that my sons calls would not be blocked and was informed that his calls would go through. After giving her the opportunity to complete her speech and she was saying goodbye I asked her why she was not informing me about the 90 days, she got short and told me that I had not let her finish.
I saw my son today 11-17-07 and asked why he had not called and again he said that the phone had a block.
Below is a News Flash about Global Tel Link acquiring MCI Department of Corrections line of business.
Good Luck!!! getting through to the number provided you have to leave your number and they call you back
Frustrated in California
On July 17, 2007, the former MCI Department of Corrections line of business was acquired by Global Tel*Link (GTL), the undisputed technology leader and provider of inmate communications services. GTL welcomes you as a new customer. As MCI will no longer have a billing relationship with its former MCI Department of Corrections line of business customers, payment of your current bill and all future billing should be addressed and sent to Global Tel*Link, Box 173875, Denver, CO 80217. All other changes associated with GTL's acquisition of the former MCI Department of Corrections line of business should be transparent to you, and GTL will continue to provide you high quality service at the same base per-call surcharges and per-minute usage charges that MCI charged. Should you have any questions or billing inquiries regarding your invoice or any questions regarding GTL, please call one of our Customer Service representatives at 1-800-231-0193. GTL looks forward to serving you.