Lifemates Complaint - Lifemates Is A Scam - Matchmaking
CALGARY, AB -- Don't waste your money on this matchmaking service. I received a flier in the mail, and decided I would give them a try as I was a too busy professional to want to go through one of the internet dating sites. Went for an interview, and did not buy into it right away. They kept calling me, making comments to play on the missed opportunities, etc, and then they offered a 40% deal and also told me that they had a very good match for me already - the cost was a hefty $2200 for a membership. Needless to say months later, I had no calls from them. And so I kept calling to find out status, and they kept baiting me with yes, they were just finalizing things or some other excuse. Really noticed the customer service was very unprofessional as one girl actually giggled when she was talking to me explaining things.
In any case, after 6 months later, I asked for a refund as they had done absolutely nothing. At this point, they were anxious to set me up with someone. It turns out, they were trying to do this to avoid giving any refund back. This was obvious as the unsuspecting match turned out to be so far from what my profile had asked for, and the company did not keep to their protocol where they should have asked for my permission prior to divulging my personal contact info to a possible match. I did not accept a date with that match and requested a refund.
The company sent me a letter asking me to sign that I would not tell anyone of that letter or sue any of the directors, or officers of the company. Needless to say almost a year later, I have not received any refund back (they were only going to refund 50%). Please note this same company goes under the name of Integrity Integration, Elite Singles of Canada. I just wonder how many people have gotten taken by them? There is a good article from the CBC about them on the internet. It is a few years old, but every comment is definitely true today. These guys are a scam. They make quite a bit of money, just by having people cancel because they do not provide a service. I have tried many times to contact them, and they have never returned my phone calls.
Also, put in a BBB complaint, turns out there are a few BBB complaints out there on them. I plan on suing them anyway. Please let me know if you have been a victim also.
Updated Feb. 2/08
My advice is to be careful, even using internet dating sites. Apparently such practices may be common - look at complaints for eHarmony, etc. I wouldn't be surprised if they are connected. They have a similar profiling system.
For those already in the mess of trying to get a refund from Lifemates - request a credit chargeback from your credit card company right away for the full refund, and don't sign the Lifemates release contract I mentioned above (do not wait, they will not honor their refund deadline, and for good reason, they do not want to give your money back). Apparently, there are a few dating services that are using these deceptive tactics. Buyer beware.