Best Buy Complaint - Employee Error - Accidental Insurance
KNOXVILLE, TENNESSEE -- I purchased a laptop in January from Best Buy, at the point of sale I asked the employee for the accidental insurance. In doing so, I gave him some examples of what I wanted to be covered, ex. If the laptop falls out of a tree, if I run it over with a car et. In August my laptop suffered a tragedy, after taking it to the geek squad for repair, I was informed that I had not purchased the accident insurance but instead had purchased the PSP, which is some form of extended warranty.
Obviously, I disagreed with the staff on this point, to no avail. I then called the customer complaint line....what a joke. Finally I sent a letter to:
Mr. Joseph M. Joyce
Senior Vice President, General Counsel
and Assistant Secretary
Best Buy Co., Inc.
7601 Penn Ave. South
Richfield, Minnesota 55423
I am fairly certain Mr. Joyce did not even read this letter, instead forwarding same to Damon Gammon who is the Executive Resolution Specialist for Best Buy. He did not resolve anything for me.
Apparently unless I have "proof" that I asked for accidental insurance and not the PSP, they will do nothing for me, leaving me with a 1700.00 loss. Nice customer service right!!!
It seems as though I have no choice but to take legal action, unfortunate I know, but as consumers we must fight these injustices however small, at least I will make them pay their legal counsel in excess of my loss to defend their assy customer service policies.
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