Courtyard by Marriott Informative - Customer service
I have never seen two people treated as bad as this young man and his wife were at the Courtyard in Birmingham AL. He was suffering from cancer and was there for treatment at UAB. From check in time until check out it was a nightmare for this couple. From a mix-up with their reservation to someone else walking in on them while in bed because they had also rented the room.
There is much more to this story to tell about how they were treated, and what was done about it. The young man has since passed away, I know this is true because I am his father.