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Sirius Satellite Radio Informative - Sirius Horror Story - Quality of radios / service
Quality of radios / service
PENNSYLVANIA -- Last year for Christmas, my wife gave me a Sirius Sportster radio, home docking kit, everything I needed for the car, and a one-year subscription. I thought this was a wonderful gift as she knows my love of music. I got to use my radio for a few months when it stopped working (it would play for a few minutes and then say "acquiring signal". I replaced the antenna and still the same. So I called and set up a return. They took me through the process of getting a new radio and then told me that it was on backorder. My guess because they were inundated with people who had the same problem as me. I figured, okay, how long can this really take. I called them to check on the status of the replacement radio after about a month. When I called, they had no record of the replacement order and transferred me around to 3 different people until they tracked it down.
They then told me it would be another 30 days. So, I signed up for 6 months of the internet radio so I could at least get some use from my account. After a total of 6 months I finally received my replacement radio, including a whole new antenna, docking kit, etc. I hooked it up and was having the same problem. I called Sirius and told them I wanted a refund or for them to send me a different radio. They told me that it was past the return point and all they could do is send me another of the same radio. By this point I was fuming. I decided to just stick with the internet radio and use up the balance of my pre-paid subscription. Last week I received a letter from a collection agency looking to collect $18.53 for Sirius.
I called Sirius to find that they were looking for payment of the internet radio that they said I never paid. I pulled up my Sirius account on their website while I had them on the phone and saw in my billing history it was paid 6 months before. My credit took a minor hit because of these people and I highly recommend that anyone thinking of Sirius look elsewhere. I don't know that XM is much better since they are now in bed with Sirius. I think I'll just stick with the iTunes Music Store and listening to my music in the car with my iPod.
They then told me it would be another 30 days. So, I signed up for 6 months of the internet radio so I could at least get some use from my account. After a total of 6 months I finally received my replacement radio, including a whole new antenna, docking kit, etc. I hooked it up and was having the same problem. I called Sirius and told them I wanted a refund or for them to send me a different radio. They told me that it was past the return point and all they could do is send me another of the same radio. By this point I was fuming. I decided to just stick with the internet radio and use up the balance of my pre-paid subscription. Last week I received a letter from a collection agency looking to collect $18.53 for Sirius.
I called Sirius to find that they were looking for payment of the internet radio that they said I never paid. I pulled up my Sirius account on their website while I had them on the phone and saw in my billing history it was paid 6 months before. My credit took a minor hit because of these people and I highly recommend that anyone thinking of Sirius look elsewhere. I don't know that XM is much better since they are now in bed with Sirius. I think I'll just stick with the iTunes Music Store and listening to my music in the car with my iPod.
Comments:
Posted by FoggyOne on 2007-11-19:
Put a dispute in your credit report to the collection charge.
Posted by spiderman2 on 2007-11-19:
You don't say where in PA you are, but I know in central PA they have had a repeater out and people using the in-house units have not been able to get reception.
Posted by AngryArtist68 on 2007-11-19:
Thanks Foggy...already did that. Still annoyed about it though. Spiderman, you mention the repeater but I couldn't get good service in the car or in the house. I live about 45 minutes from Philadelphia and have family near Pittsburgh. Took the radio with us on a trip to visit family in Western PA and couldn't get a steady signal anywhere along the way. I just bought a new Sony home theater receiver and see that it has the port for an XM antenna... would be nice to try their service but now that they are tied in with Sirius, it gives me pause. In any event, thanks to you both for leaving comments.
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