Sirius Satellite Radio Informative - Sirius Horror Story - Quality of radios / service
Quality of radios / service
PENNSYLVANIA -- Last year for Christmas, my wife gave me a Sirius Sportster radio, home docking kit, everything I needed for the car, and a one-year subscription. I thought this was a wonderful gift as she knows my love of music. I got to use my radio for a few months when it stopped working (it would play for a few minutes and then say "acquiring signal". I replaced the antenna and still the same. So I called and set up a return. They took me through the process of getting a new radio and then told me that it was on backorder. My guess because they were inundated with people who had the same problem as me. I figured, okay, how long can this really take. I called them to check on the status of the replacement radio after about a month. When I called, they had no record of the replacement order and transferred me around to 3 different people until they tracked it down.
They then told me it would be another 30 days. So, I signed up for 6 months of the internet radio so I could at least get some use from my account. After a total of 6 months I finally received my replacement radio, including a whole new antenna, docking kit, etc. I hooked it up and was having the same problem. I called Sirius and told them I wanted a refund or for them to send me a different radio. They told me that it was past the return point and all they could do is send me another of the same radio. By this point I was fuming. I decided to just stick with the internet radio and use up the balance of my pre-paid subscription. Last week I received a letter from a collection agency looking to collect $18.53 for Sirius.
I called Sirius to find that they were looking for payment of the internet radio that they said I never paid. I pulled up my Sirius account on their website while I had them on the phone and saw in my billing history it was paid 6 months before. My credit took a minor hit because of these people and I highly recommend that anyone thinking of Sirius look elsewhere. I don't know that XM is much better since they are now in bed with Sirius. I think I'll just stick with the iTunes Music Store and listening to my music in the car with my iPod.