Dunkin Donuts Informative - What do you think about this?
HOLLYWOOD,, FLORIDA -- To start off, we are HUGE fans of Dunkin Donuts coffee. We go a few times during the week and get iced coffees and iced lattes. I am constantly impressed by their quality of service, and rarely have a bad coffee made. When we visited the Dunkin Donuts at 6800 Stirling Rd, Hollywood, FL the other day however, I was appalled by the terrible attitude and service we received. Upon walking in with a group of 6, we observed the girl helping us behind the counter was a completely miserable person. We had a 7 year old with us (not mine), and she just stared at him with daggers in her eyes when he ordered. Our turn came-we ordered a large iced latte to share. It is our BIGGEST pet peeve when they fill the cup with too much ice, thereby leaving no room for coffee in the cup! So we asked for "a little less ice, please." She said "well then, the coffee would only be up to here--(pointing to the middle of the cup)." We said, "no, not if you fill it up with more coffee!" She then said "well then, I'd have to charge you like a dollar extra for that." So what, they're allowed to make up prices in their heads now??
We were shocked, and explained that any other Dunkin Donuts we've gone to have willingly done this for us. So I went to the bathroom at this time, and heard the rest of the story when I came out. My Husband asked for the manager, and she said he was not here, but we think she was the manager. Well, what do ya do? We left with our latte that ended up being over 5 dollars. What is this, Starbucks? It was made well, but we were all so bitter from our bad experience.
Personally, I would have walked out and left the coffee, but my Husband is a little more patient than I am.
UPDATE: Reported it to DD Corporate, and they apologized and gave me $10 dunkin bucks for our troubles. Very nice ending.