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DaimlerChrysler Complaint - Paying off my lease was a nightmare!!! - Chrysler Financial Customer Service
Chrysler Financial Customer Service - Complaint
DALLAS, TEXAS -- In August 2004 I leased a 2005 Chrysler Pacifica from Chrysler Financial for 3 yrs.
On July 30, 2007 I decided to purchase the vehicle. I went to a local bank and re-financed the vehicle. They sent a cashiers check to Chrysler on July 30, 2007. They check cleared on August 10th.
On September 4, 2007 I received a letter from Chrysler stating that I was in default of my loan (that had a ZERO balance) because they needed the "Vehicle Purchase Package". This package was sent via Fed Ex to my previous address. The finance department had my new address, but evidently the lease area did not.
On September 4th, 2007, I dealt with Leticia Medellin, Lease Maturity Advisor-Remarketing Operation. She sent me via e-mail the package. I completed it and faxed it back to her. I know she received it because she sent me an e-mail bank. The copy of my driver's license did not make the fax for some reason, but I just found that out today.
On October 10th, myself and the loan officer at the bank where I re-financed both left multiple messages for Leticia regarding where the title to my car was. No response!!!
This morning at 6 AM, Chrysler sent a tow company to repossess my car that is paid off!!!! They said I owed $66!!! I have been on the telephone all day dealing with this. I finally got a hold of Leticia and she told me that she did not call me or e-mail me to tell me that she did not receive the copy of my license because and I quote "I am not her customer". She said that she has lots of other customers to deal with and that the representative that handled my account had made calls (to my old telephone number). The funny thing is that my name, address, telephone number, cell phone number, and fax number was on all of the e-mails that she received from me.
I can't get her supervisor to call me back and I just found out that they have now sent a check back to my bank rejecting my pay off that they already cashed!!!! They told me that I would have to go through a local dealership to buy my car AGAIN!!!! Are they crazy!!!! This is the most ridiculous thing I has ever happened to me in my life!!!
I will never deal with Chrysler Financial again!!! I will never BUY another Chrysler product again because of the way I have been treated!!!
I am outraged at their customer service!!! If they worked for me, I would fire them!!!
On July 30, 2007 I decided to purchase the vehicle. I went to a local bank and re-financed the vehicle. They sent a cashiers check to Chrysler on July 30, 2007. They check cleared on August 10th.
On September 4, 2007 I received a letter from Chrysler stating that I was in default of my loan (that had a ZERO balance) because they needed the "Vehicle Purchase Package". This package was sent via Fed Ex to my previous address. The finance department had my new address, but evidently the lease area did not.
On September 4th, 2007, I dealt with Leticia Medellin, Lease Maturity Advisor-Remarketing Operation. She sent me via e-mail the package. I completed it and faxed it back to her. I know she received it because she sent me an e-mail bank. The copy of my driver's license did not make the fax for some reason, but I just found that out today.
On October 10th, myself and the loan officer at the bank where I re-financed both left multiple messages for Leticia regarding where the title to my car was. No response!!!
This morning at 6 AM, Chrysler sent a tow company to repossess my car that is paid off!!!! They said I owed $66!!! I have been on the telephone all day dealing with this. I finally got a hold of Leticia and she told me that she did not call me or e-mail me to tell me that she did not receive the copy of my license because and I quote "I am not her customer". She said that she has lots of other customers to deal with and that the representative that handled my account had made calls (to my old telephone number). The funny thing is that my name, address, telephone number, cell phone number, and fax number was on all of the e-mails that she received from me.
I can't get her supervisor to call me back and I just found out that they have now sent a check back to my bank rejecting my pay off that they already cashed!!!! They told me that I would have to go through a local dealership to buy my car AGAIN!!!! Are they crazy!!!! This is the most ridiculous thing I has ever happened to me in my life!!!
I will never deal with Chrysler Financial again!!! I will never BUY another Chrysler product again because of the way I have been treated!!!
I am outraged at their customer service!!! If they worked for me, I would fire them!!!
Comments:
Posted by Principissa on 2007-11-19:
Bless your soul. We dealt with Chrysler Financial for three of the most miserable years of our car payment lives. I have two file boxes full of correspondence with Chrysler.
Posted by marathongirl45 on 2007-11-20:
Thank you for you comments! The story just keeps getting worse! The supervisor in charge of my account went on vacation today and would not take the calls from my bank to get this nightmare resolved. He also lied and said that they sent a check back to my bank on Thursday and today he told my bank that he sent it today. HE has told so many lies that I do not know what is true. It has been almost 4 months since I paid off this loan and now they think they can send a check back to my bank!!!!
I will never do business with them again!!!!
I will never do business with them again!!!!
Posted by gprimr1 on 2008-01-11:
Have you talked to a lawyer?
Posted by marathongirl45 on 2008-01-14:
Yes, I contacted a lawyer the day they tried to reposess my car. He said that I will probably have to sue them to get this corrected. HE said in all of the cases that he has seen against larger companies, you have to get to an attorney before they get it corrected.
Thanks!
Nita
Thanks!
Nita
Posted by ErnieG on 2008-02-25:
I have the same situation with Chrysler Financial, but in my case I want to pay off the lease and gain ownership. They are giving me the run around, stating that the "Florida Law" prevent them on selling me the vehicle at this point (I'm 1 yrs into the lease on a 3 yrs lease), but if there's 3 months 'till maturity, then they can sell it, that sounds fishy. Right now I have my attorney dealing with this situation. Specially that they are saying about a "Florida Law" that I haven't been able to find anywere in the Florida Law Web. Lets see what happends. If you have experience with this, please let me know. Thanks.
Posted by marathongirl45 on 2008-02-25:
I finally received my title to my car after 8 months of harrassment from Chrysler Financial! They called the bank that I refinanced my car through in January and told them that they were going to repossess my car (again)! They were so rude and hard to deal with. My attorney could not even find the right person to talk to since they sold the company! It was a nightmare!
They told me and the loan officer at the bank that I would have to go to a local dealership and buy my car (again). We told them that once they accepted payment for the vehicle, they had no leg to stand on. Then they told me that they did not receive a copy of my driver's license, so they could not process the payment(that they had already cashed). They have no idea what they are doing.
I will never buy another Chrysler product or finance with Chrysler Financial based on this experience.
I hope this helps you! Keep records of who you talk to, time of day, date, and the conversation. I documented everything that was said and done.
Good Luck!
They told me and the loan officer at the bank that I would have to go to a local dealership and buy my car (again). We told them that once they accepted payment for the vehicle, they had no leg to stand on. Then they told me that they did not receive a copy of my driver's license, so they could not process the payment(that they had already cashed). They have no idea what they are doing.
I will never buy another Chrysler product or finance with Chrysler Financial based on this experience.
I hope this helps you! Keep records of who you talk to, time of day, date, and the conversation. I documented everything that was said and done.
Good Luck!
Posted by ErnieG on 2008-02-28:
Thank you for the reply, at this point I forwarded all the copies and notes (3 typed pages) to my attorney and she is dealing with this situation. Hopefully this will resolve soon, specially that I was able to get a copy of the cancelled check form the bank. I'll keep you posted on this situation. I'm happy that you finally got your title.
Posted by marathongirl45 on 2008-02-28:
I work for a bank and I had a copy of the cancelled check as well (front and back) and that was proof that they had accepted final payment for the loan. I believe that is what helped me to finally get mine resolved. I kept very detailed notes and always asked for first and last names when I spoke to someone at Chrysler. They were not helpful at all. Good luck!
Posted by Dmarie on 2008-05-20:
Chrysler Financial is the worst! So is its employee STEVEN LEWIS
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