Bank Of America Complaint - Unfair Business Practices
PORTSMOUTH, VIRGINIA -- BTW my "name" Jafeica stands for Just Another F#$^*^g Expense I Can't Afford
I have read many of the reviews on this site and I can relate to about 90% of them. The fee's that they charge, the interest rates that they charge, the overdraft protection that disappears when it's needed, the astronomical interest rates they charge (even when it's their fault) and the lack of compassion by their so called "customer service" reps.
First when my husband and I opened our account, we made sure that we added overdraft protection to our account, we also opened a savings account that would take a direct deposit from our checking account, we also got an introductory offer of 0% interest for 9 months and it would then increase to 17.9.
BofA constantly moves you bank card purchases so that it will eventually result in a calculation error on the consumers part, which allows these crooks to debit your account for unfair $35 fees. Here is an example. After noticing for years that our rent check takes 2-3 business days to process one month our account was running low, I knew that my direct deposit would hit our bank by midnight on Wednesday, so at 2pm on Wednesday I took our rent check over to our rental office. Relieved that I had just saved us $100 for paying our rent late. Well Thursday morning at 6am I reviewed our account to determine what bills we were going to be able to pay out of this weeks pay only to find out that our rent check was PROCESSED and following our rent were all the (10) bank card transactions that we had made OVER THE WEEKEND that had been showing as pending. Not only did I not have a positive balance but they had charged me $350 in insufficient balance fees. Which darn near ate my paycheck.
When I took the copy of the online banking statement into the branch office I was told that "because their customers wanted the banking hours changed" the cut off time was in fact 5pm and not the standard 2pm, when I showed him my check book showing the previous months not clearing for 2-3 days they told me that it was not their problem that I didn't have sufficient funds to cover that transaction, when I questioned why the pending transactions took so long to process, they told me "that happens sometimes".
My husband and I not only live pay check to pay check but we pay our bills on a weekly basis and not monthly. When a bill comes in, we set it up for payment for within a week or two depending on when it is best financially for us to pay, meaning our bills are never late. Well when we received our BofA into offer 0% c.c. we transfered our dell account to it because it had a higher interest rate. Well not being used to getting a BofA bill we over looked not getting one for a couple of months when I realized it I went to the bank and found out our bill was being sent to St Cloud, FL, now neither my husband nor I have ever been to FL not to mention ever lived there.
So I had the rep send all the previous statements to me so that I could review them, once I received them (in less than a week) I was relieved to see that no transactions had been made. With our c.c. account now currant, we moved on, and a couple of months later I get a call from them that my account was past due, I asked again what address they were sending our bill to, and you guessed it, it was going to the same address in FL. I asked how that was possible when just a couple of months before they had sent the bulk statements to our address, they had no answer for it. Well they revoked my 0% interest and hit me with late fees and now over the limit fees because the messed up. I know have the account set up on my Outlook to remind me to hand deliver the payment at my local branch, to avoid any other "mishaps", and guess what, I still don't get my statements, but I can review it on line so I know nothing is getting charged by an individual (only from the original crooks themselves). Oh and that overdraft protection we signed up for, THREE times still is not on any of our accounts.
OHHHH and here is one for the record books. I have an automatic withdrawal from checking every Thursday being deposited in my savings account, and if the funds aren't available they charge me a $35 fee....Also the keep the change thing...same thing, if you don't have the $0.56 in your checking account to cover the transaction, there's a $35 fee.....I don't know how they get away with this, but I can tell you one thing, they took their last $35 fee from me. I just wish that someone could do something about this bank.
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