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Bosch Home Appliances Complaint - Very Bad Customer Service

Review by bluebeat on 2007-11-19
HUNTINGTON BEACH, CALIFORNIA -- I have just had the WORST experience EVER with Bosch's customer service. Have a built-in oven that has only been used for 2 years and the door hinges needed replacing....it has been 6 weeks and still no hinges! Been given a total runaround, never being able to talk to the same person, and having to explain my situation a million times. This has been one of the most exasperating and frustrating experience for me.

I cannot stand Bosch now and will look elsewhere for all my future appliances.
Comments:3 Replies - Latest reply on 2009-04-05
Posted by Ozbloke on 2008-08-05:
Yes we had both Hinges replaced recently,IMO it is faulty design.
Posted by Mark E. on 2009-01-19:
My rec is to buy new hinges from Bosch repairman, and have these replaced yearly under warranty which is 12-months. Even the new hinges will get progressively worse. I have been doing this with my new Bosch oven.
Posted by MikeG on 2009-04-05:
I've just spent over $200 replacing the hinges on my Bosch oven door. Why no recall?

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