Polaroid Complaint - TV Model FLM3232
MONCKS CORNER, SOUTH CAROLINA -- I bought TV Model FLM3232 in December of 2006. It quit working in May of 2007. Since it was under warranty, I contacted Polaroid and was told they would have a service facility contact me. The service facility told me Polaroid had back ordered the parts needed for repair. Several weeks passed and I contacted Polaroid again. They could not give me an approximate date the part would be available but the indication was it could be a couple of months or more. Since this model was evidently prone to defects, I requested a refund. I was instructed to return the TV and receipt to Polaroid. This was July. It is now late November and I still have not received a refund. Moreover, I also had to pay the shipping cost to return the TV.
I have called Polaroid dozens of times, spent several hours on hold and then got the run around. This is the worst customer service I have ever seen or heard about.