Western Appliance Complaint - Salesperson's demeanor
SAN LEANDRO, CALIFORNIA -- I visited Western Appliance store located in Davis St San Leandro, CA on 11/20/07 and a sales person in there was sitting near the check out counter, despite the fact that he saw me as a customer walking in to look around; he did not made any attempt to approach me and see if I needed any assistance. After about 5 minutes that I was running around inside, he decided to say "Have a look around" but still sitting down and did not offer any assistance. I saw two items that interested me and proceeded to ask the sales person. I asked him regarding the price and replied very minimal and he stated "thats the last one" as he walks away.(No customer service skill at all).
There was another item that was on sale and I followed up on a better deal on the item and to my surprise, he started to laugh and commented "we are a corporation, we are not a flea market". Is that something that a sales person suppose to comment on a customer, I don't think so. I am a repeat customer of the store but after that experience I would take my business somewhere else. Key things:
1. Sales person is lazy in offering assistance.
2. Sales person has no customer service skills.
3. Sales person was unprofessional. Now I wonder if Western appliance company is training their employees with the right attitude in customer service because certainly, this experience has lost my appetite in doing business with them.