North Scottsdale Hyundai Complaint - Usual auto dealer deceptions
SCOTTSDALE, ARIZONA -- Went up to North Scottsdale Hyundai after having no success trying to negotiate with Hyundai of Tempe, would not budge from invoice. After spending a good hour or so negotiating the price, trade in etc. AND repeating several times that we wanted to upgrade and buy the extended Hyundai bumper to bumper 10/100 warranty, (we were talking to Jeff the sales/general manager) we came to a deal. Signed all the paperwork, took delivery. It was not until we got home that I realized that the extended warranty was not from Hyundai but from a 3rd party. Contacted the dealership the next day and was told by the finance guy Mustafa that he was not sure if they sold the Hyundai extended warranty. This did not make sense but he stated he had only been at the dealership for 2 weeks. Called Hyundai corp to find out what forms they needed to make sure that if there were issues upon return it could be sorted out.
I was afraid that they sold me a lower grade warranty in an effort to increase profits. Talked with Hyundai and was told to ask for the Hyundai Advantage Plus plan through JM&A. It seems that in June ish 2007 Hyundai corp contracted out their extended warranty to a 3rd party. So with this new information I called the dealership back and asked to speak with Mustafa again, he did not know about the JM&A plan so I asked to speak with Jeff the manager to get the information to Mustafa so that when I arrived at the dealership they could swap out warranties. Would have been nice for Jeff to tell me that they don't sell that warranty, don't ya think!!!! Since he failed to mention it when we were buying the car as well. But he did not, get up to the dealership to find out that they don't sell it at all. Call Hyundai corp to find out what is going on, only then do we realize that not all dealerships are participating in the new warranty program through JM&A.
A very aggravating experience with North Scottsdale Hyundai. Never mentioned any of this. I will say in their defence that they would have allowed us to return the car and get our trade in back. But the wife and I were really tired of the whole car shopping thing and decided to keep the car and cancel/return the 3rd party extended warranty. I am also not happy at all with Hyundai corp for changing the warranty plans. With a new Hyundai you get a 5 yr / 60k bumper to bumper warranty, and a 10/100 powertrain warranty. By upgrading to the Hyundai Advantage plus you have a 10 yr bumper to bumper. Nice to not have to worry for 10 yrs. 100k miles. I had the warranty thrown into the 72 mos @ 0% fincing promotion Hyundai is doing in Nov. 2007. Now I will have to purchase it on the side if I decide to do so.
Not sure if I will as I now understand its not the same warranty that was avail prior to June, 2007. In summary I feel that the sales manager Jeff tried to deceive us by not telling us in the beginning that they did not sell the Hyundai Advantage Plus warranty. This was one of the major factors leading us to purchase a new Hyundai. Making it worse the dealership tried to pull one over on us by selling a warranty not even endorsed by Hyundai corp.
In the about us on the dealers site.
"Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile."
Imagine how much worse it could be if they did not provide courteous, honest service!!!!