Sears Complaint - Sears Service
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I am sending you this complaint with regards to a Sears Washer/Dryer (stackable unit) I purchased 3 years ago for approximately $1200 (includes $200 extended maitenance agreement). To say that I have had nothing but trouble with this unit is an understatement. In the past 3 years I've had 3 waterpumps replaced, 1 dryer filiment, 3 timers and 2 motors. In addition, I've had to take time off from work for promised appointments only to have them cancelled the day of. I've spent many of my precious Saturdays sitting at home waiting for service technicians when I could be doing personal chores (I work full-time so my Saturdays are quite valuable to me). I've complained for the past three years that the unit should be replaced. If it wasn't for the extended maitenance agreement I purchased, I would be spending hundreds of dollars on this machine. The "straw that broke the camels back" happened this past month. On July 6th 2003, the waterpump on the unit failed spilling gallons of water on the floor of my washroom and into my living room (my laundry room is on the main floor of my home). The tiled floor in my laundry room was ruined and my wall to wall carpet in my livingroom was soaked. I called Sears... they sent a tech over a WEEK later (Saturday) to look at it. The technician cleaned out the waterpump and left saying everything was AOK. I ran a load of wash.. and it leaked AGAIN.. I was furious. I called Sears and they sent another tech over the following Saturday (another Saturday ruined) and he advised that the waterpump & tub ring should have been replaced. He ordered the parts and I had to make another SATURDAY appointment for the install. The tech came back on the 2nd of August and installed a new water pump and tub ring. I ran a load of wash on SUNDAY. Guess what? Another FLOOD. This time my laundry room, living room and closet all had water damage. I was furious to say the least. I called Sears and they advised me that they would send a tech over this Thursday (Aug. 7th). Not only do I have to take another 1/2 day from work, but I spent my Sunday soaking up water in three areas of my home. My laundry room floor is a mess and my wall to wall carpeting is half ruined. I don't know what else to do, so I am writing to you. Please help.
As a resolution, I would like the following:
I would like Sears to take the responsibility of replacing my Washer/Dryer unit with a new one and paying for the repair/replacement of my laundry room floor and wall to wall living room carpet (which is only 3 years old).
Please contact me if you need more details regarding this incident.I can be reached at 908-582-3014 (days) and 732-525-3536 (evenings).