[X]
Write ReviewJump to 
Compusa Complaint - CompUsa alleges water damage to brush away my claim - Compaq laptop
Compaq laptop - Complaint
NORCROSS, GEORGIA -- I bought a Compaq laptop from CompUSA with 2 year extended warranty. It worked fine for about 14 months before I started having problems with it. Since the location in my area was closed, I shipped it to their repair facility. The replaced the screen with a used “refurbished” one and they replaced the mouse pad. I never knew you pay for extended warranty to get used parts.
I wasn't happy with the parts, but I accepted it.
Approximately 3 weeks later, the screen just went black, so it only worked for about 3 weeks. I shipped it back to CompUsa repair facility, but this time, they claimed the laptop has water damage. I assured them that can NOT be true and they asked me to send it back again. It was sent back again to me unrepaired and they emailed me pictures showing a motherboard that seems as if it was dipped in water. Extensive rust can be seen in the picture.
I contacted their corporate office in Dallas and a TAP manager agreed that something isn't right and agreed that a laptop with the kind of damage shown in the picture is likely to have stopped working instantly and she seemed to agree that rust cant build so bad in the 3 weeks since it came back to me from their repair facility. Once again, I was told to ship the laptop to CompUsa, this time to Dallas.
I called few days later to get an update and was told they need to “locate” the laptop if it has been delivered. I told them I checked the tracking number and it shows it was received. However, eventually, the TAP manager told me the damage the laptop shows matches the damage in the pics (she is a genius). I assured her that motherboard cant be mine and must have been replaced by ConUSA so that they don't repair the laptop. It is beyond me why compUSA would have me ship the laptop 4 times only to give me the same answer. Now CompUsa expects me to continue to make payment on a laptop that should be repaired or replaced and also pay for their worthless extended warranty. My next step is to take them to court and have a judge decide.
Please avoid CompUsa and spend your hard earned dollars at a business that respects its customers. No wonder they have to close many of their locations.
I wasn't happy with the parts, but I accepted it.
Approximately 3 weeks later, the screen just went black, so it only worked for about 3 weeks. I shipped it back to CompUsa repair facility, but this time, they claimed the laptop has water damage. I assured them that can NOT be true and they asked me to send it back again. It was sent back again to me unrepaired and they emailed me pictures showing a motherboard that seems as if it was dipped in water. Extensive rust can be seen in the picture.
I contacted their corporate office in Dallas and a TAP manager agreed that something isn't right and agreed that a laptop with the kind of damage shown in the picture is likely to have stopped working instantly and she seemed to agree that rust cant build so bad in the 3 weeks since it came back to me from their repair facility. Once again, I was told to ship the laptop to CompUsa, this time to Dallas.
I called few days later to get an update and was told they need to “locate” the laptop if it has been delivered. I told them I checked the tracking number and it shows it was received. However, eventually, the TAP manager told me the damage the laptop shows matches the damage in the pics (she is a genius). I assured her that motherboard cant be mine and must have been replaced by ConUSA so that they don't repair the laptop. It is beyond me why compUSA would have me ship the laptop 4 times only to give me the same answer. Now CompUsa expects me to continue to make payment on a laptop that should be repaired or replaced and also pay for their worthless extended warranty. My next step is to take them to court and have a judge decide.
Please avoid CompUsa and spend your hard earned dollars at a business that respects its customers. No wonder they have to close many of their locations.
Comments:
Posted by PassingBy on 2007-11-21:
I am always suspicious of warranty denials for water damage. How can there be 'extensive' rust on a motherboard unless it was kept in water for a very long time? If you still have the pics they sent there is a way to see if they were taken during the period your laptop was there. Digital images have data in the file that contains time, date and exposure info. I once helped a friend whose laptop was denied service for 'water damage'. The photos emailed to him were taken months before he sent it in for service. Obviously it wasn't his laptop. If you wish go to my profile and email me. I'll send you my email address so you can forward the pics to me. Not guaranteed but it usually works.
Posted by Pomona Guy on 2007-11-21:
CompUSA shut down all their Southern California stores. Too bad, they were a good place to go to get computer stuff and they sold Apple computers.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!